Project Manager, Member Experience

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March
31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain.

The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. That commitment extends to our team members and how we work together.

Breaking Boundaries Together is how we bring our employee experience to life, creating a place where people can show up as themselves, explore what’s possible, continue to grow and achieve more together than they can alone. Guided by our PLANET Principles, we put people first, lead with authenticity and integrity, embrace change and thrive together.

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Project Manager, Member Experience is responsible for supporting the planning, coordination, and execution of strategic member experience initiatives across the Planet Fitness system. This role partners closely with the VP of Member Experience & Innovation and cross-functional stakeholders to manage projects, support operational planning, coordinate implementation efforts, and help bring member-facing programs and experiences to life.

The Project Manager, Member Experience works across Member Experience, Operations, Marketing, Product, Communications, Franchise Support, Corporate Clubs, Fitness, and Analytics to ensure initiatives are organized, aligned, and successfully executed. This role combines strong program management, stakeholder coordination, and operational execution skills with a passion for creating exceptional member experiences.

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA or Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

Program & Initiative Management

• Supports the planning, coordination, and execution of Member Experience & Innovation initiatives across the organization.
• Develops and maintains project plans, timelines, milestones, work streams, and implementation schedules for multiple concurrent initiatives.
• Coordinates cross-functional teams to ensure deliverables are completed on time and project objectives are achieved.
• Identifies project risks, dependencies, and operational challenges while partnering with stakeholders to develop solutions.
• Supports annual planning, roadmap management, prioritization efforts, and executive reporting across the Member Experience portfolio.

Event & Activation Execution

• Supports the planning and execution of enterprise member events, club activations, and experience programs across the Planet Fitness system.
• Coordinates event timelines, communications, training materials, implementation plans, and launch readiness activities.
• Develops and maintains event playbooks, toolkits, implementation guides, and execution resources.
• Tracks milestones, deliverables, and action items to ensure successful execution across teams and stakeholders.
• Leads…