Process Improvement Assistant

Process Improvement Assistant

$3,721 - $5,558 USD per month

Accurate observations, clear findings, and complete notes are at the center of this role. The Process Improvement Assistant supports day-to-day efforts to identify where internal workflows can become easier to follow, more consistent, and more dependable for teams using them. This entry-level position sits within the operations team and works under an operations team lead, who provides priorities, guidance, and review.

The assistant works with operations colleagues, team leads, and internal requesters to gather practical feedback, organize workflow details, and share findings that help teams make informed adjustments. This is a fully remote, work from home position based in Indiana, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Receive workflow questions, improvement requests, and task updates through a shared queue, email, and internal tickets, then sort them by topic and urgency.
• Review submitted workflow steps, instructions, and examples for missing details, unclear handoffs, repeated work, or inconsistent results.
• Enter request details, observations, task status, and follow-up dates in a project management tool such as Smartsheet.
• Maintain organized trackers in a spreadsheets and data entry tool such as Microsoft Excel, checking entries against source information before sharing updates.
• Contact internal requesters when a submission lacks context, examples, ownership details, or a clear description of the desired outcome.
• Assist with simple process flow diagrams, checklists, and comparison summaries that show the current workflow and proposed adjustments.
• Gather team feedback through a survey such as Survey Monkey and summarize recurring themes, questions, and suggested next steps for the operations team.
• Prepare concise status summaries for the operations team lead, highlighting completed reviews, open questions, delayed follow-ups, and items needing direction.
• Escalate unclear priorities, conflicting workflow guidance, repeated errors, or changes that affect multiple teams to the operations team lead for review.
• Support quality review by ensuring work is judged on accuracy, turnaround, complete notes, clear handoffs, and timely follow-up.

• High school diploma or equivalent.
• No experience required, related experience preferred.
• Interest in improving internal workflows through careful observation, structured comparison, and practical follow-through.
• Familiarity with basic process flow diagrams, checklists, and task trackers is preferred.
• Ability to use a project management tool such as Smartsheet and a spreadsheets and data entry tool such as Microsoft Excel, or learn them during onboarding.
• Ability to read written instructions, identify missing steps, and present findings in clear, organized language.
• Comfortable asking focused questions and communicating respectfully with internal requesters and operations colleagues.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work supporting internal operations activities from a home workspace.
• Structured onboarding and training on the named systems, including Smartsheet, Microsoft Excel, and Survey Monkey.
• Regular check-ins with the operations team lead to review priorities, questions, and progress.
• Skill building in process flow diagrams, feedback synthesis, workflow review, and status communication.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.