Event Coordinator, Business

Location: Remote (FL or NY Resident Required)

Type: Full-time, permanent (Monday to Friday, 9AM-5PM)

About Customer Management Practice

As the only research company dedicated to customer contact, CMP gives the industry the clarity, credibility, and direction it needs to keep pace with change. We are grounded in independent research, amplified through industry-leading events, and strengthened by the content and communities we’ve built over decades. CMP powers every corner of customer contact, from AI innovation to CX evolution to the future of the workforce.

Our work starts and ends with improving customer experiences through the industry we guide.

We connect independent research, trusted benchmarks, and the industry’s largest platforms into a source of clarity. We give leaders and providers not just information, but the direction and confidence to act.

Position Overview

This role is ideal for someone who thrives in structured, fast-moving environments and enjoys bringing order to many moving pieces. If you are an analytical planner who enjoys solving complex logistical challenges while delivering exceptional customer experiences – this role is for you!

The Event Coordinator, Exchange role is a growth-track position within CMP's Event Operations team, supporting the planning and execution of CMP's Exchange events. Our Exchanges are hosted-buyer style events that combine executive-level networking, curated one-to-one business meetings, sponsor engagement, and highly detailed onsite logistics.

Core Areas of Focus

The Event Coordinator will support end-to-end event planning across venue logistics, attendee and sponsor experience, meeting schedule coordination, vendor communication, budget tracking, event systems, and onsite execution. The right candidate will be energized by both the operational details behind the scenes and the customer-facing moments that make an event feel seamless.

• Event planning and logistics: Support the full planning cycle for assigned Exchange events, including timelines, venue logistics, room sets, catering, audio-visual needs, signage, staffing, travel logistics, and onsite execution.
• Hosted buyer meeting experience: Help coordinate personalized one-to-one meeting schedules between attendees and sponsors using CMP's matching process, balancing preferences, availability, sponsor commitments, and event flow.
• Customer experience: Provide responsive, polished communication to internal stakeholders, attendees, sponsors, vendors, and venue partners to help deliver a high-touch event experience.
• Cross-functional coordination: Partner with Sales, Sponsorship, Marketing, Production, Registration, and Event Operations teammates to ensure event deliverables are accurate, aligned, and executed on time.
• Systems and data accuracy: Maintain accurate event information in CMP's event management systems, project trackers, resource pages, and planning documents.
• Budget and vendor support: Assist with budget tracking, purchase orders, vendor coordination, cost control, and reconciliation support as needed.
• No sales related tasks required; sales responsibilities sit with our Sponsorship Acquisition department.
• Remote working flexibility within a hybrid work culture with opportunities for in-person team building activities.
• Generous PTO, sick days, and well-being days package.
• Federal holidays are paid days off and do not count against PTO package.
• Event travel to popular destinations across the United States a few (around
  5) times a year.
• Opportunity for additional earned compensation following a transparent career ladder.
• Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.
• The unique opportunity to build a network of relationships with top companies…