Installation Coordinator

the company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

As an Installation Coordinator, you’ll be responsible for orchestrating and monitoring the company hardware installations across customer fleets. You will ensure that each deployment is carried out according to technical and operational standards, working closely with Implementation consultants, Account Executives, Partners, and Internal stakeholders to guarantee a successful customer experience from the start.

This is a critical and detail-oriented role that blends project coordination, field operations knowledge, and customer success. Your work ensures our customers’ first touchpoint with the company’s technology is smooth, impactful, and aligned with our quality and safety standards.

This is a remote position open to candidates residing in Mexico.

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.

• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

• You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in the company, you are in constant communication and collaboration with key stakeholders to win as a team.

• You are the architect of your own career: If you put in the work, this role won’t be your last at the company. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

• You want to be with the best: At the company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

• Coordinate pre‑installation logistics with partners.

• Validate customer and site readiness, including cable availability and configuration.

• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.

• Track real‑time installation progress, ensuring adherence to the project plan.

• Identify deviations from expected timelines or specifications and define/remediate action plans.

• Drive weekly installation reporting cadence and provide updates to internal teams.

• Maintain installation evidence and ensure proper documentation is stored…