E-commerce Operations Specialist

Our client, a growing online retailer in the heart of the winelands, Paarl, Western Cape , is seeking a meticulous and efficient E-commerce Operations Specialist. This hybrid role offers a blend of remote work flexibility and in-office engagement, crucial for overseeing the day-to-day operational aspects of the e-commerce business. You will be responsible for ensuring smooth order fulfillment, managing inventory, optimizing logistics, and enhancing the overall customer experience from purchase to delivery.

The ideal candidate possesses strong organizational skills, a keen eye for detail, and a proactive approach to problem-solving. You will play a vital role in streamlining operations, improving efficiency, and contributing to the seamless functioning of the online store. This is an excellent opportunity for an operations-minded individual to make a tangible impact within a dynamic business environment in the picturesque setting of Paarl .

We are looking for someone who is dedicated to operational excellence and customer satisfaction.

• Oversee daily e-commerce operations, including order processing, inventory management, and fulfillment.
• Collaborate with third-party logistics providers to ensure timely and accurate shipping.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock availability.
• Implement and improve operational processes to enhance efficiency and reduce costs.
• Manage customer service inquiries related to orders, shipping, and returns.
• Analyze operational data to identify trends, issues, and opportunities for improvement.
• Ensure the accuracy of product information and pricing on the e-commerce platform.
• Assist in the selection and implementation of new operational tools or technologies.
• Maintain quality standards for packaging and shipping.
• Troubleshoot and resolve operational issues in a timely and effective manner.

• High school diploma or equivalent; a degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Proven experience in e-commerce operations, logistics, or inventory management.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong organizational skills and exceptional attention to detail.
• Excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Good communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, managing tasks remotely and in-office.
• Proactive attitude and ability to work independently.
• Understanding of customer service principles in an e-commerce context.

• Hybrid work model offering a flexible work-life balance.
• Opportunity to gain hands-on experience in critical e-commerce operations.
• Competitive salary and benefits package.
• Collaborative team environment.
• Contribute to the operational success of a growing online business.
• Enjoy the beautiful surroundings of Paarl .
• Potential for career growth within operations management.