Director, Consumer Digital Product Operations

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The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. Leads cross-functional teams in identifying opportunities, defining objectives, and implementing initiatives that deliver measurable business impact. Develops transformation frameworks, governance models, and performance metrics to guide execution and accountability. Partners with executives and senior leaders to ensure initiatives are aligned with enterprise strategy and long-term goals.

Provides expert consultation and transformation methodologies, organizational design, and change management practices. Oversees resource planning, budget development, and implementation of best practices to achieve sustainable results. Leads development of communications, reporting, and executive updates to share outcomes, insights, and recommendations. Builds a culture of innovation, collaboration, and continuous improvement across departments. Exercises strategic judgment and decision-making to address complex challenges and ensure successful delivery of transformation outcomes at scale.

The Director, Consumer Digital Product Operations, is a high-impact leadership role that will help define how the Consumer Digital organization delivers results for customers and the business. This leader will shape and continuously evolve the organization's operating model, establishing the governance, planning processes, tools, standards, and operating rhythms that enable teams to deliver products more effectively and consistently at scale.

Working closely with senior leaders across product, technology, design, analytics, and business functions, this individual will bring clarity to decision-making, strengthen accountability, and improve execution across the organization. By translating strategy into practical ways of working, the Director will play a central role in accelerating delivery, improving organizational effectiveness, and creating better experiences for consumers.

Beyond product operations, this leader will oversee key organizational operations, including budget management, workforce planning, recruiting, and onboarding, team communications, and the Consumer Digital program management team. The role also serves as a steward of culture and connectivity, helping build the operating discipline, leadership practices, and organizational cohesion needed to support a high-performing and engaged Consumer Digital organization.

Use your skills to make an impact

The Director, Consumer Digital Product Operations partners with Consumer Digital leaders and cross-functional teams to design, implement, and continuously improve an operating model that enables effective product delivery. The role translates strategy into clear ways of working, practical standards, and scalable operating mechanisms while maintaining a strong focus on customer needs and measurable outcomes.

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.

• Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.

• Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability without adding unnecessary process.

• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.

• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide…