Senior Product Manager - Digital Self Service; Remote

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in Fin Tech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a Fin Tech holding company with three business segments:
Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old Fin Tech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people.

We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting Fin Tech holding company, with three business segments including Progressive, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Senior Product Manager - Digital Self Services to help grow our company and ensure our mission is achieved! This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah or Arizona.

Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. A highly skilled technical product manager with a background in managing exceptional customer digital experience products.

You have a passion for utilizing data to solve problems, innovate, and create products that delight our customers. You will have strong foundational product management skills and are a self starter. Use sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narratives

Develop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experience

Lead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research

Establish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promised

Test, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in data

Manage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear manner

Analyze performance of product features

5 to 7 years of experience in software Product Management

~ Experience owning and managing post-approval or account management products in a consumer-facing digital environment

~ Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile

~ Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution

~ Familiarity with financial services or fintech products — comfortable navigating payment flows, lease or loan lifecycle management, and the regulatory context that comes with them

~ High-integrity and ambition to relentlessly pursue the best possible product and service

~ Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment

~ Bachelor’s degree or equivalent work experience

Payment or billing product experience

Experience with customer notification systems — push, email, or SMS triggers tied to account or…