Senior Business Value Manager

Location requirements:

Remote based role. Open to candidates in the United States.

About the Role:

Big Panda is seeking a Senior Business Value Manager to join our Senior Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of Big Panda’s agentic AI platform for IT operations—documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion.

The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.

• Champion value selling across strategic accounts and the GTM organization; articulate Big Panda’s value in customers’ language and earn senior-stakeholder buy-in
• Build and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth
• Translate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models
• Equip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionality
• Develop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows

• 5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives
• Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company
• Expertise building technology business cases for both realized customer value and projected prospect value
• Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record
• Ability to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback
• Executive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences
• High ownership, proactive drive, and ability to work collaboratively across functions
• Bachelor’s degree

About Us:

Big Panda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on Big Panda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #Panda Parent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
• Financial…