Management Analyst ; MA​/AHEA Nonpermanent

This is a full-time, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is a non-permanent position with an expected end date of June 30, 2027.

All HCA employees are required to be Washington state residents upon their first day of employment.

Help make Apple Health work better for the people who rely on it and the staff who serve them. The Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 3 to provide operational support to the Medical Eligibility Determination Services (MEDS) section. In this role, you will research and analyze business processes, recommend improvements, and help put program, policy, and technology changes into practice so eligibility staff and Medicaid clients have a smoother experience.

• Monitor proposed changes to laws, policies, and business requirements, assess their impact on AHEA operations, and advise management on implementation.
• Research and analyze operational efficiency and effectiveness, identify root causes, and recommend evidence-based improvements.
• Lead small to medium cross-section work groups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, One Note, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

• You’ll see your recommendations turn into real improvements for eligibility staff and the Medicaid clients they serve.
• You’ll gain broad experience across operations, data, technology, and communications, all in one role.
• You’ll work closely with leaders and teams across the division, building connections throughout HCA.
• You’ll work remotely, with occasional opportunities to connect with your team in person.

You are a curious, self-starting analyst who takes initiative, organizes complex workloads, and works well with a high degree of independence. You listen actively to understand what customers, staff, and managers need, then use sound judgment to weigh your options and recommend practical solutions. You explain complex ideas clearly to people at every level of the organization and enjoy building cooperative working relationships.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Research and Analytical Thinking: Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions.
• Problem Solving and Recommendations: Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations.
• Process and Program Analysis: Demonstrated proficiency to independently…