Change Consultant, Business

This is an exciting opportunity to help shape how Nationwide understands, improves and manages its end-to-end processes across Retail and Customer Operations.

We're looking for a Change Consultant to support the development of Retail and Customer Operations process mapping. Working with colleagues across the Society, you'll help create a clear view of how processes operate, identify opportunities for improvement, and provide insight that supports better customer outcomes, reduced risk and increased efficiency. You’ll also use process data and continuous improvement methods to diagnose performance issues, test root causes and help teams deliver measurable, sustainable improvements.

The role combines process analysis, stakeholder engagement and change delivery, supporting both strategic process improvement initiatives and the ongoing management of process information and insight. You'll work with business teams to document current and future state processes, support process ownership activities, and generate meaningful insights from process information and operational data. You’ll take improvement opportunities from insight through to action, helping to define benefits, prioritise interventions, support implementation and track whether changes deliver the intended outcomes.

Retail Transformation is a dynamic, fast-paced area that leads and delivers meaningful business change. We partner across Retail and Customer Operations to improve colleague and customer experiences, simplify ways of working and support the Society's strategic priorities.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a…