Director, Business Operations

ROLE OVERVIEW  The Director, Business Operations leads Off-White™'s operational engine across Commercial Operations, Demand Planning, Customer Service and Internal Logistics. Owns end-to-end operational execution, aligns teams and licensees across categories, and keeps operations tied to the brand's business goals.

KEY RESPONSIBILITIES  Operations leadership   Run day-to-day business operations, keeping commercial priorities, operational execution and brand objectives in sync.
Lead and develop the Business Operations team, setting clear priorities, roles and performance expectations.
Give Top Management operational insights and recommendations that inform business planning and key decisions.
Commercial operations & licensees   Manage commercial operations and order management, driving collaboration across Sales, Merchandising, Finance and other functions.
Act as the operational point of contact for licensees across all product categories, aligning priorities, timelines, processes and requirements.
Connect licensees with internal teams, making sure communication is clear, ownership is defined and shared deliverables are followed up on time.
Demand planning & supply   Lead demand planning end to end: forecasts, product availability, stock allocation, order requirements and delivery schedules, working with internal teams and external partners.
Track demand and supply flows, flag risks and bottlenecks early, and drive corrective action to protect business continuity.
Own the operational dashboard tracking goods received, goods shipped and invoiced sales by licensee and season, and keep it accurate, up to date and useful for decisions.
Customer service   Lead Customer Service so that orders are processed efficiently, issues are resolved quickly and service standards are consistent across markets and channels.
Align Customer Service, Sales, Logistics and external partners on all customer-facing operational processes.
Logistics & product flows   Manage internal logistics, including sample movements, product transfers and flows between offices, showrooms and other locations.
Govern employee Clothing Allowance and product seeding programs (allocation, availability, tracking and distribution) in line with internal procedures.
Performance & continuous improvement   Measure operational performance through KPIs and reporting that show priorities, efficiency and critical issues.
Design and roll out procedures, workflows and tools that improve efficiency, accuracy and accountability.
Find and act on opportunities to streamline processes, resources and ways of working across internal teams and licensees.
REQUIREMENTS   8/10+ years in Business Operations, Commercial Operations, Demand Planning or Supply Chain, ideally in fashion, sportswear or luxury.
Proven track record leading multidisciplinary teams, managing complex operational processes and working with external partners.
Deep knowledge of the full operational cycle: commercial workflows, demand planning, order management, customer service and logistics.
Experience managing licensees or external partners in a multi-category brand is a strong plus.
Strong analytical and organizational skills, with a hands-on approach to problem-solving and confident stakeholder management.
Advanced Excel skills; experience with reporting tools, ERP systems and data analysis.
Fluent in English and Italian.
WHAT WE OFFER   Annual salary range: €90.000 - €100.000, depending on experience
Job Level: Quadro
Annual welfare package
Meal vouchers
Hybrid/remote working flexibility (in line with company policy and role requirements, 2 days/week)
Employee discount on the Off-White online store