CEX Business Analyst

We are seeking an experienced professional to join our team as a Business Analyst, with a focus on accurately analysing information, data analytics, and business processes.

Explore our Careers in the Customer Experience Service campaign page to find out more about our roles, the benefits of working with us, and how you can help deliver outstanding services to our communities.

Salary: £56,874 to £60,771 per annum

Contract Type:
Fixed Term Contract/Secondment until October 2028. Final start and end dates will be confirmed with the successful candidate.

Working Pattern:
Full-time (37 hours per week)

Location:

Tradewinds Business Centre, Bognor Regis

Interview Date: week commencing Monday 23 November 2026.

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

Regular attendance at your designated base office is mandatory, alongside home working in line with agreed working arrangements. The role also requires occasional travel to other West Sussex County Council sites across the county. As some locations may not be easily accessible by public transport, flexibility to travel is essential. Pool cars and bikes are available for business use.

Working arrangements will be discussed as part of the recruitment process; however, candidates must be able and willing to meet the hybrid working requirements of the role.

As a Business Analyst, you will plan, analyse, capture, document, and implement business processes and/or business cases, as well as create requirements documentation or specifications as part of the Programme/Project lifecycle, often under tight deadlines.

There will be some key responsibilities likely to feature in this role, including:

• Undertake the successful delivery of the assigned Programme/Project documentation as defined and agreed with the Programme or Project managers, sponsors, or Project Management Office, ensuring it is completed on time and to the highest quality standards.
• Analyse and thoroughly document the business and/or user requirements, developing and publishing all agreed-upon documentation.
• Oversee the production of business processes and planned deliverables.
• Encourage and enhance the skills and capabilities of team members to ensure the successful delivery of assigned work within the Programme/Project team.
• Identify opportunities to reduce non-essential costs within the programme/project, while continuously seeking ways to improve efficiency and add value to the service.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!

• Post-graduate qualification in a relevant field or equivalent substantial experience demonstrating equivalent knowledge in a related setting.
• Experienced project manager with the ability to assess project progress, oversee process redesigns, and implement service changes.
• Skilled in conducting research and data analysis, both internally and externally, with the ability to present findings clearly and effectively.
• Experience in business process design, testing, as well as verification and validation techniques.
• Proven ability to understand business requirements and, through a structured process, model, validate, and translate them into comprehensive business requirement specifications.

For more information on the Key Skills as well as the Qualifications and/or experience required, please download the job description and person specification.

We aim to create a supportive and dynamic working environment where…