GTM Enablement - Tools & Process Content Intern

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As an Intern for GTM Enablement;
Tools & Process Content, you are a highly motivated self-starter. Your primary responsibility is to audit existing enablement content, develop bite-size learning assets for critical processes and tools, and create manager-specific guides that strengthen our leadership training program. You will work on content that directly serves hundreds of employees globally and directly impacts how our teams operate. At the end of the internship, you'll present your body of work to senior team leaders and leave behind a portfolio of resources that will continue driving GTM effectiveness.

This is an internship role for 4 months of duration. This position is an individual contributor role reporting to the Sr. Manager, Global Enablement Content.

Responsibility

• Conduct a comprehensive audit of existing Sales, CS, and Sales Dev enablement materials; identify gaps, redundancies, and opportunities for improvement
• Create concise, engaging bite-size learning materials including quick-reference guides, decision trees, microlearning modules, video scripts, and interactive resources on critical tools and processes
• Develop manager-specific enablement content including facilitation guides, discussion frameworks, scenario-based learning materials, and coaching toolkits
• Partner with cross-functional teams to create learning assets for new go-to-market initiatives rolling out globally; ensure consistency and quality across regions
• Maintain a centralized content calendar, library, and documentation system; track content usage and gather performance feedback
• Conduct interviews and working sessions with Sales, CS, and Sales Dev leaders; understand pain points, content needs, and learning preferences
• Test learning assets with end users; gather qualitative feedback and iterate based on effectiveness, usability, and engagement
• Apply technical and AI tools and best practices to create compelling content and improve team efficiency

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Currently pursuing a Bachelor's degree in Business, Communications, Marketing, Organizational Development, or a related field
• Experience with Google Workspace (Docs, Sheets, Slides)
• Experience in project management

Preferred

• Experience working in sales operations, business enablement, training/instructional design, or corporate strategy
• Experience with content management systems, learning platforms, or design tools (Seismic, Canva, Guidde, Google Vids, Gemini, Glean)
• Knowledge of sales processes, go-to-market strategy, or customer…