Vice President of Transformation and Shared Services

Company is open to discussion on work location if within the continental United States with remote work with business travel as a possibility.

All candidates must apply through the designated application process. Please do not contact the COO or other SPS executives directly regarding this opportunity. Our Talent Acquisition team will review applications and contact candidates selected to move forward in the process.

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America. The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands‑on execution. It may also represent SPS in client‑facing engagements, particularly new business implementations, transitions, and other critical initiatives.

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root-cause analysis to deliver sustained productivity, cost, and resource-efficiency gains.

• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross-functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.

• Strengthening executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
• Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.

• Advise the COO and senior leaders, frame decisions and trade-offs, align stakeholders, and turn complex challenges into focused action.
• Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.

Demonstrates executive presence, business acumen, operational credibility, and sound judgment. Influences across functions and levels; communicates clearly and objectively with executives and clients; constructive challenges established practices; and builds a culture of accountability, collaboration, continuous improvement, and results.

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
  • Master’s degree in Business Administration (MBA) or a related discipline preferred.
• 10–15+ years of progressive experience in operations…