Project Manager Process Optimization Ops

Full-time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

The Project Manager Process Optimization is responsible for partnering with Product and Operations teams to prepare the organization for complex and advanced product initiatives to ensure successful implementation and adoption of new products and features. This role will also develop strategies to minimize disruptions and enhance both operational efficiency and the client experience during product launches.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assess operational impact and engage stakeholders to prepare the organization, including identifying changes in processes, responsibilities, tools, and resources.
• Develop current and future state process maps, documenting operational and client experiences for new product features and functionality.
• Collaborate with cross-functional teams (Product, Operations, Client Services, Tax Operations, Tech Operations) to understand workflows, identify risks, and resolve operational and client-facing challenges before launch.
• Identify and document risks, challenges, and areas for improvement by soliciting feedback from operations teams and stakeholders.
• Develop mitigation strategies and action plans to minimize disruption and enhance operational efficiency and the client experience.
• Maintain documentation of operational and client concerns related to product changes and report risks, challenges, and resolutions to leadership via actionable plans.
• Ensure critical operational or client risks are resolved prior to launch or communicate unresolved risks and mitigation plans to all stakeholders.
• Collaborate with Product teams to proactively…