Business Insights Analyst, Remote

Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a fast growing start-up? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity.

Build your career with Carewell, a category-defining business dedicated to making caregiving easier.

We build for leverage, not volume. That means self-service by default — stakeholders should be able to answer their own questions, with us as partners on the analysis that actually requires one. It means building everything so it can be used by LLMs, not just people; AI tooling isn't perfect, but we'd rather work at its edge than wait for it to be easy.

And it means impact above all: we prioritize work with a measurable effect on the business, and we say no to work that doesn't move it forward.

Carewell runs on a mix of e-commerce fundamentals and service delivery — merchandising, marketing, and revenue on one side;
Care Services and customer support on the other. As the Business Insights Analyst, your role exists to make sure every part of that business can see, in numbers, whether it's working.

You won't be reporting the news. You'll be figuring out what's actually driving the number to move, building the report or tracker that lets a stakeholder self-monitor going forward, and helping them land on the levers worth pulling next. You'll work across financial reporting, marketing efficiency, merchandising and margin, customer cohort behavior, and Care Services productivity — not as a subject matter expert in any one of them, but as someone who's demonstrated, repeatedly, that they can get fluent in a new part of a business fast enough to build something useful in it.

This role reports to the Sr. Director of Analytics & Data Engineering, who owns the canonical data model and BI architecture. You won't own that architecture — but you'll work inside it daily, and you'll need to understand table structure well enough to direct how existing tables should be re-engineered to support the analysis you're building.

This is a role built for someone who wants to go deep on the analysis and the business itself, not climb toward people management. We're looking for 3–5 years of experience and someone who's genuinely excited about spending the next several years getting better at this craft, not treating it as a one-year stepping stone.

• Design and build reports and dashboards that help stakeholders self-monitor their part of the business
• Go beyond "what happened" to "what's driving it" — identify the underlying business drivers behind metric movement
• Partner with stakeholders to use data to drive strategic business decisions
• Help identify the KPIs a given team or function should actually be watching, and build the reporting that tracks them on an ongoing basis
• Build and maintain monthly financial reports, incorporating light financial analysis across revenue, margin, and cost lines
• Retire or simplify reports that no longer drive decisions, so stakeholders aren't left sorting signal from noise

• Marketing efficiency analysis: CAC, LTV, spend efficiency, channel-level performance
• Merchandising, revenue, and profit/margin analysis: product- and category-level performance, margin drivers
• Customer cohort behavior: retention curves, repeat purchase patterns, Autoship performance
• Care Services productivity analysis: throughput, service-level metrics, staffing efficiency
• No single one of these needs…