Director of Product Patient Journey

Remote

About Us

At , we're helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands‑on care that fits real life. Across our brands—, Sleep Foundation.org, and Sleep Apnea.org—we combine clinical expertise with consumer‑first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives.

If you're passionate about making better sleep possible—and want to help reshape the future of sleep care—we'd love to meet you.

About the Role

Every person who comes to  is on a journey. From the first moment they suspect something is wrong with their sleep, through diagnosis, treatment, therapy, and the years of ongoing care that follow. That journey spans marketing, telehealth consultations, diagnostics, e‑commerce, fulfillment, insurance and billing, and long‑term therapy adherence, and it touches nearly every system and team at Sleep Doctor.

We're looking for an experienced product leader to step in on a 16‑week contract basis and own the end‑to‑end product strategy and roadmap for the  patient experience while our Director of Product, Patient Journey is on maternity leave.

You’ll maintain continuity on an existing roadmap, keep cross‑functional work moving with Engineering, Data, Marketing, and Clinical teams, and make sound day‑to‑day prioritization calls. We’re looking for someone who can come in with fresh eyes and new experience to enhance the vision and continue forward momentum.

This role sits within the Product organization and reports to the VP of Product for the duration of the contract. You will partner closely with Engineering, Data, Marketing, Clinical Operations, Care teams, and Customer Support, and you will be a key voice in how  thinks about patient experience and health outcomes at a company level during this period.

Success in this role means the patient journey roadmap keeps moving with minimal disruption, cross‑functional partners stay aligned, and the returning Director has a clear, well‑documented handoff of decisions and progress made during the engagement.

What You’ll Do

Own the Patient Journey Strategy

• Advance the vision: enhance, carry forward and adapt the existing quarterly vision and strategy for the end‑to‑end patient journey, from first touchpoint through consultation, diagnosis, purchase, fulfillment, therapy, renewal, and re‑engagement.
• Own the roadmap:
  Manage and prioritize the existing roadmap across the journey, balancing patient experience, clinical outcomes, operational efficiency, and business impact.
• Get up to speed fast:
  Quickly build a working picture of the current‑state journey across brands and systems—Shopify, Zoho CRM, Canvas Medical, Niko Health, Customer.io, billing, and supporting integrations—so you can make informed calls from week one.

Drive Cross‑Functional Alignment

• Coordinate across the product org:
  Align with the product managers and associates who own individual stages of the journey (including the Care Journey Product Manager) so their roadmaps stay coherent with the broader patient journey strategy.
• Partner with Engineering and Data:
  Partner with Engineering and Data to scope, sequence, and deliver improvements to the systems and pipelines that power the patient journey.
• Partner with Marketing:
  Work with Marketing to keep campaign strategy and lifecycle communications aligned with the roadmap.
• Partner with Clinical and Care teams:
  Collaborate with Clinical Operations, Care teams, and Customer Support to understand where patients get stuck and to design solutions that work in practice, not just on paper.
• Represent the patient journey:
  Communicate…