Remote Program Manager – Fiber Network & Vendors

Eagan, United States | Posted on 10/06/2026

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Benefits: Medical, dental, vision, 401k, flexible spending account,paid sick leave and paid time off, parental leave, quarterly performance bonus,training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicatedtoelevating the connected livesof the communities we serve. Weoffer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans thatputcustomersin charge.

As ourstate-of-the-artfiber network expands, sodoes our need for team members who can help us grow and realize ourgoals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choosewhatisbest for them,andwesupportemployeesin implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how weserve customers and each other.
• Earning Your Trust: We build trust through clear,honest,human communication.

Job Summary

The Contract Program Manager supports outsourced maintenance and operations for Ziply Fiber's fiber network.

This position serves as the primary point of contact for contracted services,including Install and Repair (I&R) vendor partners, service wire vendor partners, locates, and fiber network maintenance.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all duties performed.

Vendor Contract and Performance Management

· Managethe procurement and day-to-day performance of Install and Repair, Locates, and Service Wire drop vendors.

· Monitor vendor partner performance and ensure compliance with contract terms, local andstate construction requirements, and applicable codes.

· Establish and maintain professional, effective relationships with vendors.

Quality, Safety, and Compliance

· Inspect field work for quality and timeliness to support customer satisfaction.

· Perform site inspections to verify quality control and safety compliance.

Financial, Reporting, and Project Controls

· Ensure accurate billing and timely payment for services performed.

· Prepare and update weekly and ad hoc reports as required.

· Manage projects in alignment with approved budgets and plans.

Operational Coordination and Response

· Resolve issues as they arise or quickly engage the appropriate resources to minimize schedule, quality, and service impacts.

· Coordinate with Dispatch and Activity Management regarding system access, badging and building access, and work schedules.

· Maintain adequate supply points and inventory to support installation demand.

· Participate in the assigned on-call rotation.

· Establish after-hours support for outages and damage response through a rotation with FDCConstruction teams.

Collaboration, Training, and Business Support

· Build strong working relationships with Vendor Partner Managers and internal teams topromote effective collaboration.

· Developa training path for Vendor Partner Managers to ensure technicians are properly trained on Ziply Fiber tools, including CXP and Net Box.

· Perform other duties as required to support the business and evolving organization.

Other Duties

· Performs other duties as required to support the business an devolving organization.

Required Qualifications:

· High school…