Associate Quality Control Analyst

Description & Requirements Maximus is currently hiring an Associate Quality Control Analyst to support our Kentucky Health Benefits Exchange team.

The Associate Quality Control Analyst will help drive quality, consistency, and customer satisfaction across contact center operations. This role will evaluate customer interactions, analyze performance data, conduct calibration activities, and collaborate with operations and training teams to identify coaching opportunities and process improvements.

The successful candidate will have strong attention to detail, experience with quality assurance methodologies, and the ability to translate insights into meaningful performance enhancements.

This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.

This job is contingent upon contract award.

Why Maximus?
- Competitive Compensation
- Annual bonuses based on performance included!- ️ Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- ️ Unlimited Time Off Package
- Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform
- Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement
- Invest in your ongoing education and development.

- Employee Perks and Discounts
- Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources
- Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities
- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Assist ES QC management to identify, analyst, and perform needs assessments.

- Participate in root cause analysis in order to identify and document best practices.

- Run distribute updates daily, weekly, and monthly reports.

- Perform data management functions with the use of excel data base.

- Perform data management and maintenance requirements in a timely manner.

Minimum Requirements
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.

- Solve routine problems of limited scope.

- Limited use and/or application of basic principles, theories, and concepts.

- Individual contributor representing the most common entry point for this career stream.

Preferred

Skills and Qualifications
- Strong understanding of customer service principles.

- Excellent communication and attention to detail.

- Proficiency in call monitoring, data analysis, calibration, and QA tools.

- Problem-solving skills and adaptability.

- Familiarity with relevant regulations and standards.

Home Office Requirements
- Internet speed of 25mbps or higher required (you can test this by going to ).

- Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining…