Head of Programme Management

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies.

Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements:

The Resident WiFi Connectivity Program Manager is responsible for the strategic leadership, execution, and continuous evolution of the organization's Resident Connectivity, Internet, and IoT programs across the portfolio.

This role ensures the successful implementation, optimization, and ongoing support of connectivity initiatives, driving program consistency, operational excellence, and measurable business results

Serving as the primary business owner for resident connectivity programs, this position collaborates closely with Property Operations, Marketing, Centralized Operations, executive leadership, internal stakeholders, and external partners to maximize program performance, enhance the resident experience, and improve operational efficiency.

The Resident Connectivity Program Manager leverages data, insights, and cross-functional partnerships to drive portfolio-wide objectives, identify opportunities for innovation and continuous improvement, and ensure the successful delivery of strategic initiatives that create value for residents and the organization.

Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals and performance targets.

Develop initiatives that improve operational efficiency, increase resident adoption and satisfaction, and drive financial performance.

Define, track, and report on program goals, KPIs, and performance metrics to internal stakeholders and executive leadership.

Evaluate program effectiveness using data, industry insights, and stakeholder feedback;
Ensure consistent program execution and standards across all markets and communities.

Set clear performance expectations and provide ongoing feedback and development opportunities.

Manage resource planning, workload distribution, and project assignments to align with priorities.

Support hiring, onboarding, training, performance evaluations, and succession planning.

Oversee multiple concurrent installations, conversions, upgrades, and technology initiatives.

Ensure projects are completed on time, within scope, and within budget.

Identify risks, remove obstacles, and proactively resolve issues to minimize operational impact.

Partner with Operations, Construction, IT, Marketing, Accounting, Procurement, Compliance, and external vendors to deliver program initiatives.

Manage vendor performance, ensuring adherence to contracts, service levels, quality standards, and timelines.

Ensure compliance with company standards for networking, security, onboarding, insurance, and invoicing.

Analyze portfolio performance to identify opportunities to improve utilization, revenue, efficiency, and resident satisfaction.

Monitor key metrics such as installation timelines, service quality, adoption rates, customer feedback, and vendor performance.

Partners with onsite teams to support implementation, training, issue resolution, and operational readiness.

Oversee quality assurance processes for installations and program compliance.

Coordinate resident communications and marketing efforts related to…