Management Analyst ; MA​/AHEA; Project

This is a full-time, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

All HCA employees are required to be Washington state residents upon their first day of employment.

Lead the projects that shape how Apple Health serves its clients and providers. HCA's Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 4 to serve as a subject matter expert in project management, process improvement, data analysis, and contact center operations. In this project position, you will lead cross-divisional improvement efforts, turn data into strategy, and advise leadership on operational and legislative changes affecting the division.

• Independently lead and facilitate large internal and cross-divisional work groups and process improvement projects that improve operations and customer service delivery.
• Manage multiple projects at once, developing scope, methodology, and deadlines to meet division and section needs.
• Manage the business-unit side of the project life cycle for new and enhanced technologies, advocating for the best possible experience for staff, clients, and providers.
• Develop processes to monitor and measure project outcomes before handing work back to the business unit.
• Analyze and interpret metrics and data trends, and build and maintain section and division dashboards that track program performance.
• Collaborate with Voice Services and WaTech on call flow and messaging enhancements for providers and AHEA staff.
• Develop and maintain accurate procedures, and coordinate division communications so all staff are prepared for program changes.
• Perform legislative analysis to identify impacts and risks of proposed legislation on AHEA operations, Medicaid clients, and providers.
• Present findings and evidence-based recommendations to senior management, and help develop long-range plans, goals, and resource strategies.

• You’ll lead high-visibility projects that directly improve the experience of Apple Health clients, providers, and staff.
• You’ll have the independence to manage your own portfolio of projects, from scope to results.
• You’ll work with leaders across HCA and partner agencies, expanding your network and influence.
• You’ll work remotely, with occasional opportunities to connect with your team in person.

You are a confident, self-directed leader who juggles multiple priorities without losing sight of the details. You bring people with different perspectives together, build consensus, and keep work moving toward results. You are comfortable advising senior leaders and can explain complex findings clearly to both technical and nontechnical audiences. You approach every challenge with curiosity and a focus on the customer.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Advanced Research and Analytical Thinking: Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations and translate findings into actionable recommendations.
• Complex Problem Solving and Decision Support: Demonstrated ability to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible recommendations that support management decision-making.
• Business Process and Program Improvement: Demonstrated ability to lead evaluations of complex programs, processes, organizational structures, and…