Coordinator, Events Operations

This position reports to the Director, Events + Experiences.

At Step Up, we believe girls deserve to define and pursue success on their terms. By bringing girls together in inspired spaces – on and offline – we spark exploration and discussion of what’s possible. With structured support and access to a strong community, we guide girls towards their unique goals: first, by identifying those goals and then, building the roadmap to get there.

Step Up participants are high school girls and those who identify with girlhood and young women and those who identify with womanhood (ages 14-29), who are facing systemic barriers.

Step Up is entering the first chapter of our 2027–2030 strategic plan:
Step Up at 30. A Mentor for Every Girl, Everywhere. To lead the movement for girls’ mentorship, one of our key strategies is creating in-person experiences that raise awareness of Step Up, strengthen our brand and amplify our voice. The Events Operations Coordinator supports the planning, execution, and operational management of Step Up's events, programs, and experiences. This role oversees registration and ticketing processes, event operations, and stakeholder communication to ensure seamless participant experiences and successful event delivery.

The coordinator partners across departments to strengthen organizational efficiency, engagement, and impact.

This position prioritizes experience in event planning, event operations, systems management, and stakeholder communication. The role sits within Step Up's Creative Team. This is a remote position, with travel to local programming approximately once per week, and travel to other national programs and events approximately 25% of the time. There is a requirement for the candidate to be based within commuting distance to one of the following Step Up markets:
Atlanta, Chicago, Dallas, Houston, Nashville, New York, or San Francisco.

At Step Up, we intentionally cultivate a culture of authenticity, excellence and inclusion. We are a remote-first team working across our anchor cities, and we stay closely connected through cameras-on collaboration, shared learning and a weekly team bulletin that celebrates our wins. Our values guide how we work with each other and with the girls and young women we serve.

We’re committed to continuous learning at every level, through weekly coaching with your manager, a professional learning community and regular reflection on your goals and growth.

Event Planning & Execution

Support the successful delivery of in-person and virtual events that advance Step Up's mission, community engagement, and fundraising goals.

• Coordinate event logistics, timelines, and calendars across a high-volume portfolio of programs, meetings, donor experiences, special events and Step Up's large-scale signature fundraising events.
• Support attendee, speaker, volunteer, and stakeholder communications throughout the event lifecycle.
• Coordinate vendors, venues, production partners, and other event-related resources as needed.
• Assist with onsite event execution, registration, guest experience, and event troubleshooting.

Registration & Systems Management

Maintain event systems, registration processes, and data integrity to support operational excellence and informed decision‑making.

• Oversee event registration, attendee tracking, and guest management processes for all events.
• Lead registration operations, ticketing processes, and seating strategy for Step Up's large-scale signature fundraising events.
• Maintain accurate records and reporting across CRM, registration, and event technology platforms.
• Develop and maintain operational tools, templates, and shared resources that support event delivery and…