Lead, Content Licensing Supplier Strategy Operations

Build the Future
At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

The Content Licensing Supplier Strategy & Operations Lead is a strategic individual contributor responsible for maximizing the performance, effectiveness, and scalability of external supplier partnerships supporting Content Licensing programs across McGraw Hill. The role is the primary expert in Content Licensing supplier operations, training, and technology enablement and drives measurable improvements in quality, efficiency, compliance, scalability, and user experience. This role also serves as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use, acting as an advisor to technology support and operations teams regarding Permission System functionality, user needs, enhancement requests, and workflow improvements.

The Lead will partner with internal stakeholders to ensure supplier services meet evolving business requirements and expectations, and lead resolution of complex process issues. The Lead influences outcomes across teams and business units without direct people management responsibility.

This is a remote position open to applicants authorized to work for any employer within the United States.

• Develop and execute supplier partnership strategies aligned with Content Licensing goals and business priorities.
• Serve as the primary relationship owner for Content Licensing external supplier operational performance, quality, and continuous improvement. Establish and govern operational standards for Content Licensing work by suppliers. Work with Content Services to establish and monitor supplier performance measures, scorecards, operational reviews, and governance processes.
• Assess supplier readiness and performance trends. Design, implement, and continuously improve onboarding, training, and opportunities to improve supplier capability, scalability, efficiency, quality, and innovation.
• Coach supplier teams on evolving business requirements, licensing and compliance expectations, quality standards, best practices and operational processes.
• Own and maintain externally facing workflow documentation, operational playbooks, standard operating procedures, process maps, job aids, and supplier expectations. Ensure documentation remains current, scalable, consistent, and aligned with business requirements.
• Serve as the Content Licensing subject matter expert for Permission System functionality, workflows, integrations, and operational use. Act as lead advisor to product, engineering, technology support, and operations teams regarding Permission System functionality, user needs, enhancement requests, and workflow improvements.
• Recommend and support implementation of solutions that improve productivity, quality, reporting, scalability, operational effectiveness, and compliance risk reduction.
• Champion adoption of new tools, processes, and ways of working across suppliers and internal stakeholder groups.
• Lead complex cross-functional initiatives affecting supplier operations, governance, technology, and business processes.
• Provide thought leadership and consultation to Content Licensing leaders and business stakeholders.
• Identify strategic opportunities to expand supplier capacity and scalability. Partner with leadership on future-state operating model design. Anticipate future business needs…