Senior Forecasting and Performance Analyst

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As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants.

Alix Corden, Scheduling Manager, Vitality Health

Published on 28 October 2026

Role:
Senior Forecasting and Performance Analyst
Advertised by:
Capita

Location:

Work from Home
Close date: 30th October 2026

We are now recruiting for a Senior Workforce Planning Analyst to join the Capita Health Assessment Advisory Service (HAAS) contract.

The successful candidate will be responsible for leading and supporting the delivery of forecasting, variance analysis, impact assessments and operational modelling across the contract. They will provides data-led insight and recommendations that enable the business to make informed workforce decisions, optimise resource utilisation, and ensure future staffing requirements are understood and proactively managed. This role acts as the subject matter expert for forecasting, capacity planning and workforce modelling best practice.

This is a home based role.

Job title: Senior Forecasting and Performance Analyst

Job Description:

What you'll be doing:

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

What we're looking for :

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.
• Familiarity with AWS FCS, Verint, NICE, IEX or other workforce management platforms.

About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for…