Program Manager

The Consumer Regional Banking (CRB) Program Manager provides leadership and has overall responsibility for planning, directing, and coordinating activities pertaining to technology and business unit programs and projects.

The role combines strong program management discipline with change leadership to ensure initiatives are not only delivered successfully, but that impacted stakeholders and business areas are prepared to adopt and sustain the change.

The Program Manager partners across business, technology, risk, operations, product, and other functions to establish clear outcomes, align stakeholders, manage delivery, assess business impacts, and drive organizational readiness and adoption.

• Coordinates and monitors the scheduling, pricing, and technical performance of programs.
• Ensures projects are completed on time and within budget and that IT governance is followed.
• Acts as advisor to program team regarding projects, tasks, and operations, including change impacts, risks, priorities, and business readiness.
• Works with business segment manager(s) and program/project sponsors to establish the project scope, deliverables, budget and schedule, business outcomes, success measures, and stakeholder expectations.
• Integrates change management into program planning and execution, ensuring business readiness and adoption activities are considered alongside technical and operational delivery.
• Assess stakeholder and business impacts from changes to technology, processes, products, roles, or ways of working, and develops strategies to address them.
• Develops and leads change plans, including stakeholder engagement, communications, training, and business readiness.
• Provides leadership and structure by aligning stakeholders, clarifying roles and ownership, surfacing decisions and risks, and resolving issues, dependencies, and downstream impacts.
• Translates complex program information into clear, concise communications and recommendations for executives, leaders, partners, and impacted employees.
• Performs other duties as assigned.

• Bachelor's Degree
• 7+ years of related banking experience (financial services, program management, project management, change management)

• Experience in Banking or Financial Services & Change Management, including demonstrated experience leading complex organizational and business change
• Experience applying structured change management practices, including stakeholder analysis, change impact assessment, communications, training, business readiness, and adoption
• Experience utilizing a variety portfolio project management tool and creating and tracking project schedules in MS Excel or MS Project
• Strong understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and change management processes and standards, with the ability to integrate project management and change management disciplines
• Strong aptitude in both business and technology, with the ability to understand how technology, process, organizational, and customer changes intersect
• Excellent verbal and written communications skills; ability to explain project risks and issues, and IT related concepts clearly and concisely to multiple layers of peers and leadership
• High motivated with strong organizational, analytical, decision making, and problem solving skills
• Ability to work in a fast-paced environment and to handle multiple priorities and effectively prioritize them, adapting plans through change
• Ability to provide strong program and project leadership during periods of uncertainty, ambiguity, and change
• Willingness and drive to learn and understand detailed software solutions
• High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships
• Ability to initiate and facilitate change, whether indicated by corporate needs, market or regulatory requirements
• Experience leading large, cross-functional information technology programs and projects with established change management frameworks or methodologies

(Yes = not eligible for overtime pay) (
No
= eligible for overtime pay)

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