Implementation Manager

As Asana transitions from Collaborative Work Management (CWM) to Agentic Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan, and driving measurable impact across their highest-value workflows. You will design and lead structured, time-bound engagements from onboarding through workflow launch, guiding teams and AI agents to execute work together seamlessly.

Partnering closely with executive sponsors and frontline teams, you will navigate ambiguity, create operational clarity, and connect AI capabilities directly to meaningful business outcomes. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

• Lead structured onboarding and deployment engagements in partnership with Customer Success, Sales, Solutions, and R&D to drive adoption of Asana AI.
• Align enterprise stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to deliver early impact.
• Document and hand off comprehensive implementation plans, capturing prioritized workflows, mitigation strategies for known risks, and clear milestones.
• Guide customers end-to-end through workflow design, discovery, process mapping, configuration, and user acceptance testing with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, and business stakeholders from kickoff through training and launch.
• Develop documentation and forward-looking roadmaps that define how customers scale Asana AI usage, including expansion recommendations.
• Conduct recurring customer check-ins alongside account teams to assess workflow performance, adoption metrics, and identify new implementation opportunities.
• Surface expansion signals to internal partners and establish repeatable delivery frameworks and best practices across the implementation team.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Proven customer-facing implementation or consulting experience leading structured onboarding or deployment engagements within a SaaS company or consulting firm.
• Experience deploying enterprise AI tools, AI-powered workflows, agent orchestration, or platform implementations involving data governance.
• Demonstrated ability to guide customers through AI change management, building confidence and managing user adoption friction with empathy.
• Track record of managing multiple enterprise work streams and executive stakeholders simultaneously while maintaining timeline and milestone accountability.
• Strong facilitation skills with the ability to translate complex customer feedback into actionable platform configurations and long‑term adoption plans.
• Bias toward action with the ability to navigate ambiguous environments, make sound decisions with incomplete data, and establish operational momentum.
• Clear, structured communicator skilled at translating complex technical workflows into actionable future states for executive sponsors, workflow owners, and cross‑functional teams.

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission.

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