Marketplace Onboarding and Operations Executive Posted £ Head-Office

Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

• As our Marketplace continues to expand rapidly, we are seeking a proactive anddetail-oriented Marketplace Seller Onboarding & Operations Executive to join the Seller Management team. This role will play a crucial part in supporting the day-to-day operations, compliance, and onboarding activities across a fast-growing base of third-party sellers, ensuring seamless execution and seller compliance.
  With over 400live sellers and an accelerating pipeline- particularly in the Health &Beauty and Fashion categories- this role is essential to reduce bottlenecks,enhance seller experience, and ensure operational excellence across the sellerlifecycle.

• Coordinate new seller onboardingprocesses including KYC checks, catalogue setup, and approval workflows
• Product approval, review sellerslisting, approve and provide best practice feedback
• Act as a key point of contact for operational updates and seller communications
• Maintain documentation and monitor progress of each seller onboarding journey

• Track and elevate SLA breaches,such as delayed orders or unfulfilled items
• Manage customer serviceescalations with sellers
• Manage seller queries around APIissues, payment processing, fraud alerts, etc
• Support ongoing seller meetings and communications, including scheduling, agenda prep, and follow-upactions

• Work with internal compliance/legal teams to ensure timely collection and verification of documents such as tax records, insurance certificates, and VATregistration
• Ensure all sellers meet ongoing compliance requirements as part of lifecycle management
• Process Improvement & Change Management
• Contribute to the rollout of new processes and tools by updating documentation and assisting with user training
• Assist in managing new initiatives such as seller churn prevention and fashion-specific workflows

• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Attention to detail, especially in administrative or compliance-heavy environments
• Experience coordinating betweencross-functional teams (e.g., Operations, Legal, Tech)
• Knowledge of marketplaceplatforms or eCommerce is a strong advantage
• Proficiency in tools like Excel

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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