E-commerce Sales Analyst

Our client, a prominent player in the online retail space, is seeking a detail-oriented and analytical E-commerce Sales Analyst to join their team in Richards Bay, Kwa Zulu-Natal . This critical role involves analyzing sales data, identifying trends, and providing actionable insights to optimize sales strategies and enhance overall e-commerce performance. You will work closely with the sales, marketing, and product teams to understand customer behavior, forecast sales, and support data-driven decision-making.

The ideal candidate possesses strong analytical skills, a deep understanding of e-commerce metrics, and the ability to translate complex data into clear, concise recommendations. This hybrid role offers a balanced approach to working in the office and remotely, providing flexibility while fostering team collaboration.

• Analyze e-commerce sales data to identify key trends, patterns, and opportunities for growth.
• Develop and maintain sales performance dashboards and reports for various stakeholders.
• Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and customer lifetime value.
• Conduct in-depth analysis of customer behavior, purchasing patterns, and website traffic to inform strategy.
• Forecast future sales trends and provide data-driven recommendations for inventory management and marketing initiatives.
• Collaborate with the marketing team to evaluate the effectiveness of campaigns and optimize promotional activities.
• Work with the product team to understand product performance and identify opportunities for merchandising and assortment expansion.
• Identify potential issues or risks within the sales funnel and propose solutions.
• Present findings and recommendations clearly and concisely to management and cross-functional teams.
• Stay updated on industry best practices and emerging trends in e-commerce analytics.

• Bachelor's degree in Statistics, Economics, Mathematics, Business Analytics, or a related quantitative field.
• At least 3 years of experience as a Sales Analyst, Business Analyst, or similar role within an e-commerce environment.
• Strong proficiency in data analysis tools and techniques, including advanced Excel skills.
• Experience with SQL for data extraction and manipulation is highly desirable.
• Familiarity with e-commerce platforms and web analytics tools (e.g., Google Analytics).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong ability to visualize and communicate complex data effectively through reports and presentations.
• Good understanding of sales processes and e-commerce metrics.
• Effective communication and interpersonal skills, with the ability to collaborate across teams.
• Ability to manage multiple projects and meet deadlines in a dynamic environment.

• A competitive annual salary of R .
• Hybrid work model, offering flexibility between office and remote work.
• Opportunity to contribute to strategic decision-making in a key role in Richards Bay, Kwa Zulu-Natal .
• Professional development and training opportunities.
• Exposure to a variety of e-commerce functions.
• Contribution to provident fund.
• A collaborative and supportive work environment.