Air Operations Center & Technology Program Manager
Concord, Merrimack County, New Hampshire, 03301, USA
Listed on 2026-11-01
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Business
Change Management, Operations Management, AI Business & Operations
DCS has an exciting opportunity for a Senior AOC Operations & Technology Program Manager providing support to the Command, Control, Communications (C3C)/Kessel Run division.
Kessel Run is revolutionizing how the United States Air Force develops, deploys, and operates mission-critical software. We are seeking an experienced AOC Operations & Technology Program Manager to serve as the critical bridge between commercial airline operations control practices and military Air Operations Center (AOC) modernization.
This is a full-time remote position.
** Position Contingent upon Contract Award**
Essential Job Functions:
In this role, you will leverage deep commercial airline industry expertise-specifically from Airline Operations Control Centers (OCC / NOCC)-to advise and guide software product teams, operational leaders, and system architects. You will help translate battle-tested commercial concepts such as Collaborative Decision Making (CDM), real-time disruption management, automated flight dispatch, and predictive resource allocation into modern, cloud-native command and control (C2) software capabilities for the warfighter.
Duties include, but not limited to:
Commercial Aviation Practices & Operational Strategy- Champion the adoption of proven commercial airline Operations Control Center (OCC) processes, metrics, and workflows across Air Operations Center functional areas.
- Introduce and adapt commercial Collaborative Decision Making (CDM) frameworks and Air Traffic Management (ATM) flow strategies to military airspace planning and dynamic air tasking.
- Advise leadership on modern disruption management (irregular operations / IROP) models, crew/fleet recovery algorithms, and slot management concepts to improve operational resilience and sortie execution.
- Partner closely with product managers, software engineers, and user-experience (UX) designers to translate operational pain points into clear user stories, functional requirements, and product roadmaps.
- Facilitate user-centered design sessions and workflow mapping between operational controllers, planners, and software development teams within an agile/Dev Sec Ops development cycle.
- Evaluate emerging commercial off-the-shelf (COTS) airline software, optimization solvers, and cloud architectures to determine feasibility for integration into modern AOC software suites.
- Establish and monitor data-driven operational KPIs modeled after commercial aviation standards (e.g., departure punctuality, turnaround time optimization, asset utilization, and fuel/route efficiency).
- Utilize operational telemetry and user feedback to identify planning bottlenecks, track system adoption, and quantify the operational impact of newly deployed software features.
- Oversee capacity planning and operational modeling to support both day-to-day operations and surge tasking requirements.
- Serve as the primary operational liaison between software product teams, operational military leadership, acquisition authorities, and industry technology partners.
- Drive change management initiatives that help traditional operations teams transition smoothly from legacy monolithic software and paper-based tracking to automated, cloud-based applications.
- Prepare operational impact analyses, technical white papers, and business cases to justify modernization investments.
Travel may be required at the customer's discretion up to 25%.
** Position Contingent upon Contract Award**
Required Skills:
Due to the sensitivity of the customer, U.S. citizenship is required.
Must be able to obtain a Secret Clearance.
Bachelor's Degree in a related field in the respective…
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