Field Quality Manager

Tech Flow, Inc is hiring an experienced Field Quality Manager to support checked baggage maintenance at US airports. Reporting into the Director of Field Optimization and Quality, this position promotes quality standards, while actively driving process improvements to increase reliability, decrease overhead, and provide rapid escalation resolution ensuring compliance and integrity. This is a hands‑on customer service position working with regionally local customers and subcontractor personnel.

Work is primarily home‑based with up to 75% travel required within the Southern OR Mid‑Atlantic U.S. regions.

• Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.

• Serves as a liaison between Field Quality Director, customer, and airport stakeholders.

• Ensure consistent compliance to contract regulations.

• Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.

• Develops and fosters a philosophy of continuous improvement across the region.

• Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.

• Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.

• Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.

• Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.

• Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.

• Drives communication up and down the organization. Builds relationships that support and encourage participation and innovation in creating problem‑solving strategies that enable the region to meet contractual objectives. Prepare briefings and present complex technical information to technical and non‑technical audiences.

• Conducts regularly scheduled meetings with customer management, stakeholders, and Tech Flow quality staff to continuously develop, monitor, and evaluate progress.

• Identify and nurture both cost savings and revenue opportunities.

• Self‑motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.

• Must possess strong organizational skills, attention to detail, and excellent writing skills.

• Bachelor’s degree or equivalent experience in relevant field.

• 5+ years of experience managing field support personnel on a logistics, data analytics or similar program.

• Experience collecting, analyzing and organizing data to identify and drive preferred results.

• Proficiency with Microsoft Office Suite.

• Excellent Communication
  
  Skills:
  
  Ability to exhibit clarity, confidence and accuracy when discussing projects and technologies.

• Ability to travel up to 75%

• Ability to attain Public Trust clearance

• Experience with TSA airport operations
• Experience involving contract management with multiple subcontractors while meeting specific SLA’s.

• Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
• Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
• Lift, carry, or move up to 25 pounds (e.g., inspection equipment, samples) (include only if it’s an actual requirement)
• Use measuring tools, testing instruments, and inspection equipment
• See and distinguish details needed…