Product Manager @ fast-growing, mission-driven tech startup

Title: Product Manager

Location: Fully remote

Company overview

Crosstie is a workflow platform for property and casualty insurance operations. We build software that reduces administrative burden for claims and service professionals, improves the customer experience for claimants and policyholders, and strengthens outcomes for carriers, TPAs, and self-insured organizations. Founded at Harvard University’s Innovation Lab and backed by Mass Mutual Ventures and General Catalyst, we’re profitable and growing fast. We’d love to connect with motivated and caring individuals who enjoy solving challenging problems while working remotely.

What we’re looking for:

We’re seeking a Product Manager to wear multiple hats across product strategy, user research, and go-to-market execution. You’ll be the bridge between our users’ needs and our product vision, driving growth through deep customer understanding and strategic product decisions. This is an excellent opportunity for someone who is early in their product career to gain broad experience across multiple disciplines and grow with our team.

You’d be joining a small-ish team (~30 people), that moves fast, values excellence, collaboration, creative problem-solving, and has high expectations of one another. You’ll work directly for our head of product and have the chance to shape our product from the ground up, with significant growth opportunities for someone who thrives in a fast-paced environment where your contributions will have a direct impact on our products and users.

Responsibilities:

• Support end-to-end product strategy and roadmap planning based on user insights and business goals
• Conduct user experience (UX) research through interviews, surveys, usability testing, and data analysis to inform product decisions
• Collaborate on go-to-market strategies for new features and product launches
• Translate user needs into product requirements and partner closely with engineering and design teams to bring these ideas to life
• Analyze user behavior and product metrics to identify growth opportunities and optimize user experience
• Set-up and test software configuration for product releases
• Write and manage feature requirements for cross-team responsibilities, including engineering, data, QA, and customer success
• Define, validate, and track feature metrics post-launch for success criteria tracking
• Help create compelling product messaging and positioning for various audiences
• Support product launches from conception through market introduction

Must-have

Qualifications:

• Strong work ethic
• 2 years of experience in product management, UX research, business analysis, consulting, engineering, product marketing, or related field
• Experience in conducting user research, building client workflows, and translating insights into actionable product improvements
• Basic SQL and SaaS experience
• Analytical skills with experience using data to drive product decisions
• Ability to create and test concepts, write clear technical requirements, and work closely with engineering
• Strong communication skills with ability to present findings and recommendations to stakeholders
• Self-starter, organized, and comfortable with ambiguity and rapid iteration in a startup environment

Nice-to-have

Qualifications:

• Experience at early-stage startups or high-growth companies
• Experience with software or content management system configuration
• Experience working with, managing, and communicating with executive leadership
• Familiarity with product analytics tools–e.g., Posthog
• Experience with user research tools and methodologies
• Knowledge of growth marketing tactics and experimentation frameworks
• Technical background or ability to work closely with technical teams
• Eager to learn and take on increasing responsibility
• Background in insurance and/or technology

What We Offer:

• Opportunity to work with a passionate, collaborative, and innovative team
• A culture that values creativity, curiosity, and professional growth
• Competitive compensation package and flexible remote work environment
• Direct impact on products that help improve people’s health and wellbeing