Senior Director - F&I Dealer Operations

This is a remote position; however, candidates located within 25 miles of the Atlanta office will come in 3 days/wk. Candidates located in Atlanta preferred.

The Sr. Director, F&I Dealer Operations leads the dealer-facing operations of Cox Automotive’s Dealer track F&I business, with full ownership of the associated P&L, revenue budget, and overall business performance. This role also oversees the Express Aftermarket business, including revenue growth, provider network management, and strategic provider relationships.

As the voice of the dealer, this leader develops and executes strategies that drive market share growth, dealer satisfaction, operational excellence, and commercial success. The role partners closely with Product & Technology, Sales, Operations, and Finance teams to translate dealer needs and market trends into business priorities and measurable results.

The Sr. Director is responsible for optimizing the systems, processes, and support structures that enable efficient, compliant, and scalable F&I operations, including digital contracting, credit application processing, contract administration, and third-party service management. The position drives continuous improvement initiatives that enhance financial performance, streamline operations, improve dealer experience, and support the industry's transition from paper to digital workflows.

The role also establishes and enforces operational policies, monitors service and performance metrics, manages operational, financial, and compliance risks, and serves as an executive representative for the dealer business with internal stakeholders, dealers, lenders, and external partners. Success in this position requires strong business leadership, strategic thinking, operational expertise, and a commitment to delivering profitable growth and exceptional dealer outcomes.

• Provide executive leadership and own the P&L for the Dealer Solutions F&I dealer business and Express Aftermarket, holding day-to-day accountability for delivering the revenue budget, operational effectiveness, and alignment with Dealer Solutions strategic objectives.
• Develop and execute the business strategy to grow F&I market share and dealer penetration, including dealer acquisition, retention, and cross-sell strategies across Cox Automotive solutions.
• Develop and lead cross-collaboration strategies with CAI matrix partners, fostering a high-performance culture and creating opportunities to build the dealer customer base and drive product revenue.
• Contribute to the development and enforcement of operational policies and procedures, ensuring alignment with corporate standards and applicable regulatory requirements governing dealer/lender financing operations.
• Ensure efforts are in place to streamline and optimize business service processes – including administrative, transactional, contract administration, and vendor management support – leading to greater effectiveness and efficiency across F&I operations.
• Monitor dealer business performance metrics – including revenue, market share, dealer retention, and dealer satisfaction – ensuring high-quality service delivery and ongoing adaptation in response to evolving F&I business and operational needs.
• Represent the F&I dealer business from an executive perspective, engaging with internal clients, boundary partners, dealers, lenders, and third-party service providers to ensure mutual and shared understanding of departmental objectives, practices, and delivery expectations.
• Identify potential risks associated with business service delivery – operational, financial, compliance, and fraud-related – developing and overseeing implementation of mitigation strategies.
• Develop…