Project Manager - US Remote

What is Perfect Serve?

Perfect Serve is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. Perfect Serve now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

Perfect Serve’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, Perfect Serve was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.

Perfect Serve also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At Perfect Serve, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at Perfect Serve contributes to important work that moves the business forward.

If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place!

This is not a software development project manager; you will the driving force behind the successful deployment of our software in ambulatory and enterprise healthcare client environments.

The Implementation Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager.

The Project Manager will be responsible for managing multiple small- and large-scale projects following the Perfect Serve Project Management Methodology.

The Project Manager performs a wide range of duties including some or all of the following:

• Plan the project
• Coordinate transitions from sales to services and eventually transition to cust