Senior System Coordination Centre Manager

This Senior Manager post runs day-to-day operations in the System Coordination Centre at NHS Central East ICB. It turns shifting data on capacity and patient flow into agreed action with Trusts, tackling pressures such as handover delays and discharge. The role is home-based with occasional site visits, covers a seven-day service from 8am to 6pm, and is one of two posts on different shift patterns.

Fit depends on a degree or ten years in health and care systems, plus B7-level experience.

• Maintain real-time oversight of system capacity, demand, flow and performance, identifying risks and where coordinated support is needed
• Manage the day-to-day operations of the System Coordination Centre
• Lead operational calls and conversations, agree actions with partners and follow them through to delivery
• Lead responses to system pressure, including surge and escalation, so risks reach senior decision-makers promptly
• Work with hospital, ambulance, community, mental health and wider partners to remove barriers to safe patient flow
• Monitor key operational metrics, identify trends and risks, and recommend action to maintain resilience
• Produce accurate situation reports and briefings for senior leaders and NHS England
• Contribute to winter and surge planning, using trends and forecasting to intervene earlier
• Drive continuous improvement in SCC processes, digital tools and data analytics, with a focus on forecasting and preventative risk identification
• Act as the primary point of contact for operational coordination across the IC
• Provide supportive leadership to colleagues and share learning across the system

• Degree or equivalent qualification, or ten years' experience within health and care systems

• Extensive experience at B7 or equivalent
• Experience in public sector and/or cross-sector environments

• Very effective written and verbal communication skills
• Spotting trends and patterns in data and raising concerns that lead to action
• Handling multiple demands, prioritising well and completing actions promptly

• Teamwork under pressure, shown through a specific example, including clear communication and support for colleagues

• Qualifications in operations, control and command, EPRR, UEC or related disciplines
• Operational experience at B7 or equivalent in a UEC health services role
• Experience of working with acute NHS and non-NHS partners
• Ability to influence without hierarchy
• Computer literacy with an understanding of UEC data flows
• Communicating cheerfully and politely under pressure
• Example of bringing teams from different organisations together to resolve an operational challenge

• Flexible working options, discussed for all roles
• Home or remote working
• Compressed hours