Remote Workforce Scheduler – Customer Service Planning
Inverness, Highland, IV2, Scotland, UK
Listed on 2026-11-01
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Business
Operations Management, Business Administration
M&G plc is seeking a Resource Scheduling Specialist to own the management of scheduled resources across Customer Services. You will optimize staffing around forecast demand, including breaks and offline time, to ensure exceptional service.
The role involves shrinking activity management, reporting, and cross-functional collaboration to deploy resources efficiently. The ideal candidate has strong scheduling experience, proficiency with Verint and Excel, and the ability to influence stakeholders
The following position is for a Remote Workforce Scheduler – Customer Service Planning with M&G plc.
The position is based in Scotland, United Kingdom.
This opportunity is part of our work in Management & Operations, Other.
The advertised compensation is 40.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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