Strategic Client Relationship Manager - Payer - Financial - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client (at least $1M revenue). The strategic client relationship manager is charged with developing and executing on strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The strategic client relationship manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments.

Where appropriate, the strategic client relationship manager will work with the Optum Enterprise CE to align on customer plans and priorities.

The strategic client relationship manager is accountable for driving growth within the account as it contributes to OF Commercial Market P&Ls. You will coordinate with the sales team, operations, product, and technology teams, as well as any other groups required to deliver upon our growth and innovation objectives.

Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the customer, the ability to scale the business, and drive growth by collaborating with the various organizations that touch your clients. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.

This role requires an individual who understands how to get things done at Optum Financial through influence by leveraging extensive interpersonal and collaboration skills. The strategic client relationship manager will have solid critical thinking skills, demonstrated success in driving account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client's strategy and business needs. Constantly assesses the value that Optum Financial solutions are delivering
• Lead team members across the organization to develop approaches that increase the value we provide and increase the impact Optum Financial has on the client's business
• Create value story consistent with the client strategy. Work with sales to present the value of Optum Financial solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings
• Ensure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum Financial teams related to Payer solutions. Work with Optum teams to drive resolution to performance opportunities and issues
• Negotiate renewals, contractual agreements, statements of work, and performance guarantees - Serve as liaison with contracting / legal / finance
• Ensure the realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
• Develop and present reporting of savings achievements, opportunities, and service level agreements
• Enter timely updates to the appropriate client tracking mechanism, including but not limited to client planning, opportunity…