Client Success Manager; Remote

Help clients get better results and build strong, lasting business relationships.

BBS helps collision repair shops and body shop owners generate more high-quality business through Google Ads, landing pages, CRM systems, automation, lead capture, and sales pipeline support.

We are not a generic marketing agency. We are a growth system for body shops, built by people who understand the industry from the inside.

This is a 100% remote role for an early-career, tech-savvy candidate who is organized, analytical, professional in communication, and interested in marketing performance, client onboarding, CRM systems, and client retention.

We are looking for a highly organized and analytical Client Success Manager to manage active BBS clients after they sign up.

You must be a down-to-earth communicator who can drop the corporate jargon and speak to clients like real people and make them feel comfortable and heard.

You will help onboard new clients, coordinate with our internal team, track client requests, prepare for performance sync meetings, assist with client health checks, and help prevent churn.

Your job is not to personally be the Google Ads expert, CRM developer, or landing page builder.

Your job is to understand the client’s needs, keep the process organized, communicate clearly, coordinate with the correct team members, and make sure nothing falls through the cracks.

• Manage communication with active BBS clients.
• Be the glue between the internal team and clients and keep the clients happy
• Collect missing information, assets, approvals, photos, account access, and clarification from clients.
• Coordinate internal tasks related to Google Ads, landing pages, CRM workflows, forms, automations, and lead tracking.
• Create, organize, and update client requests in task management software.
• Follow up with Google Ads experts, developers, and internal team members to keep work moving.
• Track deadlines, blockers, next steps, approvals, and follow-ups.
• Keep clients updated without over promising.
• Document client conversations, concerns, requests, and decisions.
• Prepare clean notes and updates for ownership and internal team members.
• Help identify clients who are happy, frustrated, confused, delayed, at risk, or needing extra attention.
• Keep dashboards, task boards, CRM records, and client tracking systems clean and accurate.

This role requires comfort working around marketing, CRM, and sales technology. You do not need to personally re-invent every Google Ads campaign , landing page, or workflow, but you must understand what these systems are used for, track issues clearly, and communicate updates between the client and internal team.

You will work around tools and systems such as:

• Google Ads
• CRM systems
• Landing pages and lead forms
• CRM pipelines and automation workflows
• Call tracking, text follow-up, and email follow-up
• Client dashboards, task boards, spreadsheets, and reports

A major part of this role is helping keep clients successful and preventing churn. You will help prepare for performance sync meetings, assist with client health checks, and work with the Google Ads expert or internal team to review concerns such as lead volume, lead quality, CRM activity, follow-up issues, open client requests, and overall client satisfaction.

This role requires someone who can think analytically, communicate clearly, and follow a process. You must be able to understand what the client is concerned about, gather the right information, determine who internally needs to review it, document the next steps, and follow up until the issue is resolved.

You will also be expected to follow onboarding checklists, update client records, move tasks through the correct stages, set reminders, document conversations, and help improve SOPs, templates, checklists, and internal handoff processes as BBS grows.

You are successful in this role if:

• Clients feel informed, supported, and confident in BBS.
• Onboarding steps are completed accurately and on time.
• Client information is clean and organized.
• Client requests are tracked and followed up on.
• Internal team members know what needs to be done.
• Google Ads, CRM systems, landing page, CRM, and automation requests are routed correctly.
• Performance sync meetings happen consistently.
• Client health checks are documented.
• At-risk clients are identified early.
• Client concerns are escalated before they turn into cancellation requests.
• Follow-ups do not get…