Program Manager IV- Duals Transformation

This is a fully remote position and the candidate can be located anywhere in the US.

The Program Manager IV is responsible for all aspects of the planning and delivery of strategic programs and complex, large-scale enterprise-wide projects to execute defined requirements and meet company strategic objectives. This role provides leadership, direction, and hands‑on support to matrixed teams to ensure the successful completion of complex integration initiatives. The Program Manager IV is also responsible for creating and presenting executive level communications to provide program updates and facilitate cross functional executive level discussion.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J
-1, OPT, or CPT

• Lead large scale, cross functional projects for implementation or process improvement including working with organizational leaders for restructuring and realignment of team members. Oversee all aspects of program planning, management, and execution (scope, schedule, and budget). Create comprehensive timelines and ensure the project team creates and maintains appropriate deliverables while following project management standards.
• Drive large scale projects by coordinating the work of one or more project managers/business analysts who are managing the individual work groups (Operations, Finance, Benefit Operations, etc.) involved in the project.
• Create meaningful dashboards for executive level update and project status. Work with teams to create reports for ongoing analytics post project implementation.
• Create and deliver best practice and training information to indirect reports (when applicable), peers, and other employees. Work with the training team to create/review training materials.
• Prepare and deliver documents for Program Steering Committees to the Executive team. Work with functional business teams’ leaders to assess program risks and issue escalated as needed to the leadership level.
• Proactively manage areas such as risk, budget/forecast, dependencies, etc. Prepare strategic analysis of potential business and/or operational opportunities as needed.
• Serve as the first escalation point for project issues and risks. Work directly with the project teams to resolve issues and create risk mitigation plans. Escalate well-formulated issues and risks to leadership. Effectively communicate business and technology issues and solutions.

The Program Manager IV personally develops and manages the program structure and artifacts required to:

• Build and execute the integrated portfolio roadmap, including priorities, sequencing, scope, delivery plans, milestones, commitments, and outcome measures.

• Translate strategy and approved future-state designs into programs, work streams, deliverables, implementation plans, readiness requirements, and operational-transition criteria.

• Establish work-product expectations, owners, contributors, dependencies, due dates, and acceptance criteria with accountable business and functional leaders.

• Maintain integrated tracking of milestones, deliverables, risks, issues, assumptions, dependencies, decisions, and commitments.

• Integrate partner contributions and drive execution through influence, governance, documented commitments, decision management, and escalation.

• Develop governance structures, executive updates, and decision and escalation briefs that communicate progress, program health, risks, dependencies, recommendations, and actions needed.

• Develop business cases, funding requests, resource and capability requirements, and supporting QAI, AOP, Planview, and other approved portfolio documentation with Finance and accountable partners.

• Partner with the aligned Senior Process Improvement Manager to translate approved process designs into implementation plans, readiness criteria, adoption activities, controls, and outcome measures.

• Lead implementation readiness, adoption, warranty, stabilization, outcome tracking, transition to operational ownership, and program closeout.

Bachelor’s degree in related field or equivalent experience required. Master’s degree preferred. 8+ years of Program or Project Management experience required. Previous experience as a lead in a functional area, managing…