Account Manager - Accredo - Remote

Join our team as an Account Manager, where you will serve as a trusted partner to clients and help turn strong service into long-term relationships. In this role, you will own day-to-day client engagement, monitor account performance, coordinate solutions across teams, and use operational insights to strengthen satisfaction, retention, and business outcomes.

• Manage day-to-day relationships for assigned clients, building a strong understanding of their goals, expectations, and operational priorities.
• Serve as the primary coordinator for client requests, service issues, and escalations, ensuring timely follow-through and clear communication.
• Monitor operational performance against contractual commitments, key metrics, and client expectations to identify risks and improvement opportunities.
• Analyze performance trends and prepare client-ready reports, action plans, and progress updates that support informed decisions.
• Partner with Service Delivery, Operations, and other internal teams to investigate root causes and resolve complex service issues.
• Facilitate client meetings, business reviews, and service discussions while ensuring commitments and next steps are clearly documented and completed.
• Advocate for client needs across the organization while aligning solutions with Evernorth capabilities and business objectives.
• Use industry, client, and operational insights to identify emerging risks, opportunities, and service improvements.
• Contribute to process improvements that strengthen the client experience and operational effectiveness.
• Share best practices and account insights with peers and provide guidance to less experienced team members when appropriate.

• Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field.
• Demonstrated experience managing client relationships and coordinating cross-functional business activities.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities.
• Strong problem-solving, issue-resolution, organizational, and prioritization skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications.
• Ability to influence outcomes through collaboration and relationship management in a matrixed environment.
• Ability to work Central or Eastern time-zone business hours and travel as needed to support clients and business needs.

• Bachelor's degree or equivalent professional experience.
• Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations.
• Experience supporting client performance reviews, contractual service commitments, or complex escalations.
• Experience mentoring peers, supporting onboarding, or contributing to team capability development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an annual salary of 75, USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

• Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and…