Remote Director, MODAL Digital Go-To-Market & Growth

Updated: October 8, 2026
Location: Remote, United States
Job :18417

The Director of MODAL Digital Go-To-Market will serve as the leader of the MODAL Digital business unit and act as its conduit the broader organization and external market. This leadership role is accountable for advancing MODAL’s business development agenda, owning and operationalizing MODAL’s go-to-market strategy, and positioning MODAL as a growth engine for Learning Solutions and the broader Syneos Health organization.

This leadership role is responsible for scaling and optimizing the operational infrastructure that supports the MODAL Digital product suite, with direct oversight of Account/Customer Success, Design (UI/UX), Quality & Compliance, and Traffic/Production Operations.

The Director will define strategy and drive execution of high-impact operational priorities that enhance customer experience, streamline internal processes, and enable scalable, long-term growth. The role will also shape the people and culture agenda for MODAL, building leadership capability, strengthening engagement, and creating an inclusive, high-accountability environment where teams can do their best work. Acting as a central conduit for communication and alignment, this individual will bridge digital innovation with enterprise operations—translating business objectives into actionable plans while inspiring cross-Syneos collaboration that creates mutual benefit for MODAL, Learning Solutions, and the broader Syneos organization in a fast-paced, innovation-driven environment.

General and Daily Responsibilities:

• Provide executive leadership and direction for the Account/Customer Success, UI/UX Design, Quality & Compliance, and Traffic teams.
• Establish team structures, performance standards, and KPIs aligned to both product and service delivery excellence.
• Recruit, mentor, and develop high-performing team leads and staff; foster a people-first culture of innovation, accountability, inclusion, collaboration, and continuous improvement.
• Develop and implement a comprehensive digital operations strategy that aligns with MODAL’s product growth objectives, Learning Solutions and Syneos’ broader transformation goals, and MODAL’s go-to-market strategy, including market positioning, commercial readiness, revenue growth priorities, and measurable business development outcomes.
• Own and continuously refine MODAL’s go-to-market strategy in partnership with Learning Solutions leadership, Sales, Marketing, Product, and other Syneos stakeholders to accelerate adoption, expand pipeline opportunities, and convert
• MODAL capabilities into sustainable business growth.
• Lead MODAL business development priorities by identifying addressable market opportunities, developing compelling value propositions, supporting strategic pursuits, and partnering with commercial teams to drive qualified demand and client expansion.
• Identify, evaluate, and implement emerging technologies and digital tools that drive operational efficiencies and improve customer and user experiences.
• Oversee platform operations across product delivery, onboarding, training, and customer lifecycle management.
• Collaborate with Product, Engineering, Sales, IT, Learning Solutions, and cross-Syneos business partners to ensure alignment and seamless execution of cross-functional initiatives that create mutual value for MODAL, Learning Solutions, and the broader Syneos organization.
• Act as a bridge between executive leadership and operational teams to ensure strategic initiatives translate into executable, measurable plans.
• Build strong enterprise relationships across Syneos to uncover shared client needs, connect MODAL capabilities to adjacent offerings, and promote collaborative solutions that strengthen client…