Servicenow Business Process Analyst _ Remote _ W2

Job Description

THIS ROLE IS 100% REMOTE - PLEASE SOURCE ANYWHERE IN US (BUT MUST WORK PACIFIC HOURS)

Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS

Role

Title:

Servicenow Business Process Analyst/Consultant

Responsibilities

• Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across Rivian.
• Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite.
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
• Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
• Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
• Work closely with the Architects, Developers, and BAs to document stories, acceptance criteria, and test artifacts. Participate in Agile ceremonies and grooming sessions.
• Advanced level of Service Now knowledge and ITSM is a required prerequisite for this role.

• Entry level

• Full-time

• Management and Manufacturing
• Industries: IT Services and IT Consulting