Senior Business Analyst - Product & Transformation

As a Senior Business Analyst, you will be part of a growing, client‑centric practice shaping the future of public service delivery.

This is a hybrid BA/Product role. Depending on the client need and engagement, you may operate as a Business Analyst, in a Product‑focused role, or across both, bringing together strong analysis, product thinking, business transformation and change.

You will work with clients to understand complex problems, identify opportunities, shape products and services, and help translate strategic ambition into practical outcomes. You will operate across the lifecycle, from discovery and problem definition through to product/service shaping, delivery, transformation and adoption.

You’ll bring a consulting mindset to problem solving, building strong relationships with stakeholders, constructively challenging thinking and helping clients make informed decisions.

Most importantly, you’ll focus on the outcomes and value we are trying to create, rather than simply the outputs we need to deliver.

You’ll be expected to look beyond the immediate problem or project, connecting solutions to wider business goals, technology strategies and the end‑to‑end landscape. You’ll combine attention to detail with big‑picture thinking, acting as a trusted advisor who can identify opportunities for innovation, optimisation and sustainable business value.

Hybrid working:
This role will be based at our new Hove office. The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Depending on the engagement, your responsibilities may include:

• Leading discovery and analysis across complex business and technology environments, bringing clarity to ambiguity and helping teams identify the right problems to solve while considering the wider business objectives and strategic context.
• Operating in a Business Analysis and/or Product capacity, flexing your skills to meet the needs of the client and engagement.
• Understanding customer, user and business needs and translating these into clear outcomes, capabilities, requirements and priorities that align with wider business goals and strategies.
• Applying product thinking, helping define product and service vision, outcomes, priorities and roadmaps and connecting these to the wider technology and business landscape.
• Using data, customer insight and evidence to inform decisions, challenge assumptions and support prioritisation.
• Working closely with Product Managers, Product Owners, UX Designers, Solution Architects, engineers and other disciplines to shape effective end‑to‑end solutions, understanding how technologies, systems and processes need to work together.
• Looking beyond technology to understand the wider impact of change across people, process, organisation and ways of working, taking a holistic view of how change creates value for the organisation and its users.
• Helping clients understand their current state, shape their future state and define the transformation needed to get there, providing informed advice and recommendations on implementation, optimisation and continuous improvement.
• Facilitating workshops and working confidently with stakeholders at all levels, including senior client leaders, vendors and multidisciplinary teams…