Remote Workforce Scheduling Specialist
Livingston, West Lothian, EH54, Scotland, UK
Listed on 2026-11-02
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Business
Business Analyst, Business Intelligence, Business Administration
M&G Life is seeking a Resource Scheduling Specialist to optimise staffing across Customer Services, based from home in Scotland. The role focuses on scheduling accuracy, forecasting, and leveraging WFM tools to improve efficiency while supporting the customer journey.
You will collaborate with various teams to balance demand and resources. Ideal candidates bring strong analytical skills, experience with Verint or similar WFM platforms, and the ability to influence stakeholders under pressure in
Step into the Remote Workforce Scheduling Specialist role at M&G in Scotland, United Kingdom and grow with us.
The position is based in Scotland, United Kingdom.
This opportunity is part of our work in Management & Operations, Other.
The advertised compensation is 40.000 - 60.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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