Electric Program Manager, Principal

Requisition # 175534

Job Category:
Project / Program Management

Job Level: Manager/Principal

Business Unit:
Energy Delivery

Work Type:
Hybrid

Job Location:

Oakland;
Alameda;
Antioch;
Bay Point;
Belmont;
Berkeley;
Brentwood;
Brisbane;
Campbell;
Capitola;
Concord;
Cupertino;
Daly City;
Danville;
Dublin;
Emeryville;
Fremont;
Gilroy;
Half Moon Bay;
Hayward;
Livermore;
Menlo Park;
Millbrae;
Milpitas;
Monterey;
Moss Landing;
Mountain View;
Orinda;
Palo Alto;
Pittsburg;
Pleasant Hill;
Pleasanton;
Richmond;
San Bruno;
San Carlos;
San Francisco;
San Jose;
San Mateo;
San Ramon;
Santa Cruz;
South San Francisco;
Walnut Creek

San Francisco Delivery is part of Electric Operations and is focused on improving the coordination, visibility, governance, and execution of work across San Francisco. The organization brings together operational and supporting teams to strengthen cross-functional planning, clarify ownership and accountability, proactively identify operational and stakeholder impacts, manage escalations, and provide leadership with greater visibility into work occurring throughout the city. This work also helps define and implement strategies that improve the customer experience across all Pacific Gas & Electric lines of business operating within San Francisco.

The Principal Program Manager for the San Francisco Delivery team analyzes customer feedback across a variety of input methods and systems, including both direct (customer verbatims) and indirect (surveys across a variety of business operations), for actionable trends and internal / external improvement opportunities. The role will work cross-functionally with many Customer and Operations teams to prioritize and refine those opportunities and collaborate to implement pilot initiatives and / or updated processes and procedures.

The position will help drive and track internal and external training initiatives to ensure we deliver improvements to our customers.

This position is hybrid, working from your remote office and your assigned location based on business need. This position may also require travel centralized to San Francisco 1-3 days a week.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $

Bay Area Maximum: $

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

• Applies depth and breadth of knowledge of Program Management to the most unique and complex problems. Works autonomously. Anticipates issues and develops innovative solutions. Demonstrates program leadership with internal & external stakeholders to support company goals. May design and develop new, complex programs.
• Recognized subject matter expert who may represent PG&E to external agencies on sensitive or complex issues. Partners with Government Relations or other partner organizations in developing messaging and strategy.
• May manage major cross-functional projects and initiatives. May lead initiatives that impact utility or industry developments.
• Manages all aspects of programs that are cross functional, complex, of broad scope and have a significant financial…