Process Improvement & Automation Director

Join Solomon Group’s team creating high profile one-of-a-kind events and experiences. Whether planning and executing exceptional high end luxury hospitality experiences, custom brand activations or large-scale fan events, the team provides innovative productions, best-in-class consumer engagement, and world class fan experiences. Solomon Group Live Events team is responsible for all aspects of luxury hospitality experiences and live events, including concepting and ideation, design, vendor selection, budgeting, production and operations, activation and on-site execution.

The group also works closely with clients, sponsors and activation agencies to ensure seamless partner integration into the events. In the past year, the team has produced events, fan experiences, activations and luxury hospitality experiences at NCAA Men’s and Women’s Final Four, Super Bowl, World Cup, NFL Draft, College Football Playoff, NHL Winter Classic, MLB All Star, and Essence Festival.

The Process Improvement & Automation Director is responsible for identifying, designing, and implementing improvements that increase efficiency, accuracy, scalability, and consistency across the organization. This role partners with functional leaders and team members to evaluate existing workflows, eliminate unnecessary manual activities, standardize processes, and implement technology and automation solutions.

The position serves as a bridge between business operations, accounting/finance, and technology—translating business needs into practical process improvements and automated solutions while maintaining appropriate controls and accountability. A key focus of this role is reducing the administrative burden on producers and project teams while improving the accuracy, consistency, and timeliness of estimating, project cost tracking, change-order management, and financial reporting.

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• Improve workflows across the full project lifecycle, including sales-to-production handoffs, scoping, estimating, budgeting, procurement, delivery, invoicing, and project closeout.
• Partner with estimating, production, and finance teams to improve estimate accuracy and consistency through standardized inputs, clear assumptions and exclusions, version control, review procedures, and feedback from actual project costs.
• Develop consistent processes for identifying scope changes, documenting cost and schedule impacts, obtaining required approvals, and tracking changes through updated project budgets and client invoicing.
• Simplify and automate recurring project administration, including duplicate data entry, approvals, cost reconciliation, status reporting, and document preparation, enabling producers to spend more time managing project delivery.
• Capture effective practices from high-performing teams and lessons from completed projects, translating them into repeatable workflows, templates, training, and updated standards
• Evaluate current business processes to identify inefficiencies, bottlenecks, duplicate efforts, manual work, and control gaps.
• Document current-state processes and develop improved future-state workflows.
• Facilitate process-mapping sessions with employees and department leaders.
• Standardize recurring processes, procedures, templates, and workflows across the organization.
• Develop and maintain standard operating procedures (SOPs), process maps, checklists, and related documentation.
• Establish measurable performance indicators to evaluate the effectiveness of process improvements.
• Monitor implemented changes and recommend additional improvements as business needs evolve.
• Identify opportunities to reduce spreadsheet-dependent and manual processes.
• Improve data flow…