Director, Medium Law Firms GTM Strategy & Operations

The Director of GTM Strategy & Operations, Mid Law, will be responsible for driving the go-to-market (GTM) strategy and operations for the Mid Law customer segment. This role will involve developing and executing scalable initiatives that drive overall productivity and growth of the business. It involves overseeing channel planning and strategy, partnerships & alliances, sales technology utilization, enablement, professional development, and ensure alignment with our overall business objectives.

• Mid-Law Customer Success & Gen AI:
  Lead initiatives to enhance customer success and leverage generative AI technologies
• Partnership & Alliances:
  Build and maintain strategic partnerships and alliances
• Customer Lifecycle Mapping:
  Map out customer life cycles to identify key touchpoints and opportunities for engagement
• Channel Planning & GTM Strategy:
  Develop and execute channel planning and GTM strategies to drive business growth
• Channel Enablement + Professional Development:
  Ensure that all channels are equipped with the necessary tools and resources to succeed
• Key Initiative Management & Impact Measurement:
  Oversee key initiatives and measure their impact on business objectives
• GTM Systems, Technology, Operational Efficiency:
  Optimize GTM systems, technology, and operational efficiency
• Competitive Analysis:
  Conduct competitive analysis to identify market trends and opportunities
• Market & Customer Research/Insights:
  Lead market and customer research initiatives, including the State of Small Law Survey and thought leadership efforts

• Bachelor’s - or minimum of 8 years of professional experience required
• 3+ years in a role requiring an analytical skillset and experience deriving insights from data
• 2+ years of direct or indirect leadership experience
• Experience presenting to executive audiences
• Experience working in a cross-functional team with the ability to build effective relationships with stakeholders at an appropriate level (incl. senior-level relationships)

• Adept in working with large and complex data sets and combining data from disparate sources
• Ability to lead, coordinate, and engage peers and advance both strategic and operational progress
• Action-oriented and self-motivated, able to prioritize and meet time-sensitive commitments
• Excellent oral and written communication skills, with strong EQ
• Highly organized and detail oriented GTM experience and customer centric
• Talent magnet, development, planning, and mentoring/coaching #LI-AY1

• Hybrid Work Model:
  We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth:
  By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits:
  We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture:
  Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact:
  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:
  
  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and…