Content Policy Manager, Client

Content Policy Manager, Client

Be the trusted policy advisor our clients call first.

TEAM Client Content Optimization

LOCATION Remote (US) — Eastern or Central time zone preferred

TYPE Full-time, exempt

TRAVEL Occasional client travel

Rialtic is the transparent pre-pay editing platform for payers. Rialtic Edits pairs an expert-curated policy library with a cloud-native platform that delivers real-time, automated claims editing — where every policy and every denial is explainable, traceable, and audit-ready. Our Super Agents extend that work across the full payment lifecycle, pairing deterministic rules with agentic inference and human-in-the-loop validation so payers and providers improve payment accuracy without giving up oversight.

Agents recommend; our clients decide.

Clients see a 2–4% reduction in medical spend and a 15–25% reduction in annual administrative expense. Rialtic is backed by Oak HC/FT, F-Prime Capital, Health Velocity Capital, Noro-Moseley Partners, UPMC, and Socium Ventures, and recently announced a strategic merger with Exponential AI to advance payment accuracy and decision intelligence. The platform is HITRUST CSF r2 Certified and SOC 2 Type II compliant.

We are headquartered in Atlanta with an office in Hyderabad. Learn more at

As Content Policy Manager, Client, you are the subject matter expert and trusted advisor our clients rely on to optimize and manage their claims editing portfolios. You'll help them maximize identification of potential over payments while minimizing provider abrasion — and you'll guide them toward the approaches that generate the greatest long-term value, not just the ones they asked for.

Our platform gives clients real control — Observation mode to test a policy against their own claims before it goes live, self-service build and pause, provider carveouts, and full traceability on every edit. That control only creates value if someone helps them use it well. That is you.

This role sits at the intersection of client engagement, healthcare payment policy expertise, and strategic content management. You'll work closely with Client Success, Product, Engineering, and content leadership, deeply embedded in both our client and internal teams. If you're energized by leading a client meeting, defending a policy recommendation with data, and then turning that conversation into a platform improvement, this is your role.

Client partnership and policy expertise

• Act as the primary subject matter expert and trusted advisor to clients on payment integrity policy and claims editing.
• Tailor and fine-tune policies to client-specific circumstances, maximizing savings while minimizing provider abrasion.
• Guide clients to balance short-term requests against long‑term strategies that generate sustainable impact.
• Present and explain policy rationale, value, and implications during client interactions.
• Serve as the primary content point of contact and coordinator across external and internal stakeholders on your client accounts.

• Prioritize and recommend policies based on savings potential, client need, and strategic alignment.
• Quantify and clearly communicate the value of policies using data‑driven analysis.
• Identify adoption gaps, inefficiencies, and emerging opportunities, and work with clients to address them.
• Analyze client adoption trends against proof‑of‑concept and Observation mode results, and explore the findings with clients.

• Partner with Client Success to integrate into client workflows and decision‑making.
• Communicate client policy needs in a way that informs and shapes product requirements, influencing the roadmap where appropriate.
• Collaborate with Product, Engineering, and…