Account Manager- Pharmaceutical

Job Title:

Pharma Account Manager

Reports to:

Account Director

Location:

Remote

Working Relationship:
Brand Execution Managers, Job Owners, Stakeholders,3rd Party Vendors

Status:
Full Time

Aquent Studios is seeking an experienced Pharma Account Manager to join our team in a full-time, remote capacity. To best support client collaboration and day-to-day operations, candidates must be based on the East Coast (EST). In this role, you will serve as the primary client interface across high-impact pharmaceutical brand work streams, partnering closely with Brand Execution Managers, project teams, and external vendor partners.

We require an account management professional with proven, hands-on experience in the pharmaceutical sector who brings an in-depth understanding of brand strategy, industry compliance, and medical/regulatory workflows (including Veeva Vault / Promo Mats). If you thrive in a fast-paced creative and production ecosystem and excel at building strong client relationships, we want to hear from you.

Reporting to the Account Director, the Account Manager is the key client interface across all brand related work streams. This role will maintain a deep and current understanding of the brand and its label, competitive environments, and applicable strategies and objectives. In so doing, the AM will interact with key stakeholders and ensure integration, efficiency and client-dictated compliance with all stated processes and requirements.

This role will provide guidance, as needed, towards the creation of client deliverables while highlighting potential challenges and considerations. This support will not be confined to that which can be provided by Aquent and, in fact, will benefit all potential third-party suppliers/vendors/agencies. This role will be responsible for job intake for those initiatives of a larger, more strategic nature, and will partner with Internal Aquent Team members for their specific handling of other deliverables.

They will gather and understand all project requirements and will be responsible for prepping and handing off assignments to the Project Management teams as well as direct client communication throughout the lifecycle of projects.

• Identify and maintain effective relationships with key client stakeholders
• Attend day-to-day contact, client-facing meetings, while identifying revenue opportunities, project scope, production work effort
• May require client onsite visits and meetings
• Collaborate with Project Team in assigning and managing workloads
• Help establish goals and manage client expectations to ensure successful project execution and delivery
• Identify and develop new business opportunities within assigned brand teams and across all work channels (i.e., Studio, CA, DET, etc.)
• Partner with internal team on the resolution of issues and identification of opportunities regarding their clients and projects
• Participate in the development of scopes-of-work (SOWs), estimating, and project kick-offs
• Master understanding of client guidelines, processes and production requirements
• Assist in creation and delivery of Aquent capabilities pitch presentations to new contacts
• Display an excellent customer service attitude at all times, and effectively represent Aquent’s values
• Develop a keen understanding of the client’s visual brands, target audiences, competitive environment, and marketing/communication objectives
• Manage multiple projects concurrently, taking ownership of all interim and final deliverables, managing client expectations, and meeting all commitments/deadlines
• Develop and communicate project scope, objectives, requirements, and budget parameters to internal teams
• Oversee management and…