Process Excellence Manager

Phoenix
5425 E Washington St
Phoenix, AZ 85034, USA

What You’ll Be Doing Process Excellence Managers work with the VP and Director of Business Excellence on initiatives and projects designed to achieve business excellence. Key activities include working across all areas of the business to enhance company performance and effectiveness. Areas of focus may include underperforming markets, recently established markets that are still maturing, and potential new markets being evaluated for expansion.

This position is responsible for implementing strategies that support the company’s long-term vision for growth and optimize overall business results and returns, including fleet mix, customer mix, and contract mix. The focus of the position will change based on business needs and analysis of areas with the greatest opportunities for improvement. Our Business Excellence Managers will provide strategic support to leadership and constructively challenge existing assumptions and business practices to improve overall results.

Duties and Responsibilities

• Review existing market and branch operations to identify opportunities to improve or optimize performance across all areas of the business.
• Influence leaders at all levels to inspire change and achieve business excellence while maintaining alignment with established strategic objectives.
• Help evaluate proposed new markets for expansion and coordinate the effective execution of market-entry strategies in collaboration with senior and regional leadership.
• Facilitate Kaizen events and other continuous improvement activities.
• Coach branch leadership and team members to improve performance and support sustainable change.
• Analyze performance trends to identify areas for improvement.
• Identify, document, and support the implementation of best practices.
• Develop and deliver effective presentations to communicate findings, recommendations, and improvement plans.
• Apply strong problem-solving skills to identify root causes and develop practical, sustainable solutions.

Education and Experience

• No specific degree required.
• Continuous Improvement, Lean, or Six Sigma experience is preferred.

Qualifications and Requirements

• Ability to implement innovative business strategies.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with teams without direct reporting authority.
• Excellent planning and time-management skills.
• Strong verbal and written communication skills.
• Ability to meet established performance, productivity, and efficiency standards.
• Ability to influence others and lead organizational change.
• Lean and/or Six Sigma experience preferred but not required.
• Strong presentation, analytical, and problem-solving skills.
• Demonstrated leadership skills with the ability to influence, coach, and develop others.
• High energy, a positive attitude, and a passion for continuous improvement.
• Leads with integrity, compassion, kindness, and respect while driving accountability and results.
• Strong interpersonal skills with the ability to build trust and collaborate across all levels of the organization.

Be YOU at Sunstate
At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal‑opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry
Sunstate Equipment Co. is an Equal Opportunity Employer
A Drug Free Workplace and Participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.