Stock & Service Technician; 2nd Shift

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Are you looking for a career that will bring you "home"? A career with a company that is growing in store count and has an excellent leadership team? Well, you just found it!

One of the nation's TOP optical companies, Eyemart Express is seeking candidates with optical, lab, manufacturing and/or production line experience for a position in our centralized Optical Lab based at our Home Office.

For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we're growing every year with new stores opening throughout the country. Your career growth potential is endless!

So, if you're looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the teamwork, and the talent, then we want to talk to you.

Job Description:

The Stock & Service Technician is responsible for handling all internal lens room service tasks with the goal of providing timely and effective service to our retail stores and labs in the field. This associate has ownership of the entire lens order process - from job entry point from stock to lab - to support the Central Lab production team.

Duties and Responsibilities

Uses objective processes to pull correct lenses for work orders. When jobs fall outside normal processes, subjective understanding of optical manufacturing is required to pull correct product and enter lab workflow.

Receives and re-stocks lens supplies daily as needed.

Tracks trends in workload and identifies turn time gaps.

Generates customer service culture in the Home Office Central Lab by focusing on strategically relevant goals provided and exemplifying behaviors that support said goals.

Receives and performs tasks from Service Manager and Shift Leads as relevant situations evolve.

Education and Experience Requirements

High School diploma or GED is required. Further education in business administration or customer service preferred.

Optical Lab or Optical Retail background is preferred.

Skill Requirements

Excellent verbal and written communication skills, as well as strong active listening skills.

Effectively collaborates with others as a part of a team to reach mutually agreeable outcomes and to resolve potential conflicts. Builds relationships and works well across functions.

Current, or ability to gain, understanding of Optical Manufacturing concepts specifically relating in product to RX match.

Essential problem-solving skills.

Proficient in analyzing quantitative data using MS Excel. Excellent analytical skills. Ability to utilize data-driven insights about important departmental metrics to improve inventory levels and lower the cost of all essential items.

Manages multiple assignments simultaneously and has strong organizational skills.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.